Senior QA Engineer

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more the 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand.

The Actionstep Engineering team contributes to developing, maintaining, and running Actionstep through the delivery of industry leading technology, operations, and analysis. Actionstep Engineering consists of squads of cross-discipline software engineers, analysts and product experts who work collaboratively to enhance Actionstep software for our customers.

THE PURPOSE OF YOUR ROLE

Through working collaboratively with other members of the engineering team, assessing the quality of Actionstep products and platforms via software testing processes. Work with the project delivery teams in ensuring that project deliverables meet and exceed requirements and help us to make lawyers awesome.

WHAT YOU WILL BE DOING

In this role, you will be accountable for…

SOFTWARE QUALITY ASSURANCE

• Applies an understanding of how Actionstep products will be used in the real world to evaluate its fit for purpose

• Determine the objective of testing and the aspects of quality that matter to stakeholders for every test effort

• Participate in all SCRUM ceremonies actively, ask questions to gain an understanding of the features, and highlight any risks in the requirements

• Analyse requirements and gain an understanding of customers needs

• Gain an understanding of how the system works under the hood from a system architecture perspective

• Determining test scenarios that appropriately cover the requirements for the determined test objective

• Assessing the quality of Actionstep products and platforms with their changes and takes into consideration security, and performance

• Independently writes and maintains test documents to cover the scopes of work relevant to Actionsteps goals

• Contribute to bug fix releases by verifying fixed issues and perform regression testing

• Work within a squad to help achieve Actionstep platform and product goals

• Work with other members of the engineering team to gain a range of experience

• Completion of testing tasks designated by Engineering staff

• Identify process improvements and work with engineering and product leadership towards implementing them

• Contribute to automation framework and provide feedback to new approaches proposed by the wider QA team

Relationship Management:

• Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.
• Attending and proactively contributing to customer, partner and internal meetings with the view to add value in a constructive manner.

Professional Development:

• Actively looking to build own career through delivery of self and assisted professional development initiatives.
• Being a thought leader both within Actionstep but also in the wider industry.
• Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.

Continuous Improvement:

• Proactive in identifying and participating in the continuous improvement of processes and procedures within the ​Relevant Team​ department.
• Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Health & Safety:

• Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities:

• Undertaking any other reasonable duties as required

Requirements

Experience & Qualifications:

Essential:

• A relevant tertiary qualification
• Professional software testing experience of at least 5 years
• Experience working in an Agile environment
• Experience in design, implementation, and execution of test strategies and solutions
• Experience in test planning and test reporting
• Experience in testing of web applications
• Experience in bug management
• Experience in test design and test execution
• Experience in automation of test scripts, both front end and API’s

Desirable:

• Experience working on SaaS software
• API testing using REST client like Postman etc
• Experience in CI/CD
• Experience using GitHub for version control
• Experience in front end automation using Playwright
• Experience in TypeScript
• Experience in behavioural driven development like Cucumber

Personal Skills, Attributes & Behavioural Competencies:

• Ability to work in both team and individual capacities.

• Ability to manage multiple streams of work effectively.

• Ability to manage your daily workload through best practice time management techniques.

• Great communication and interpersonal skills.

• Passionate about teamwork and collaboration.

• Ability to coach and grow people.

WHO YOU WILL WORK WITH

Reports To:

• ​​Head of Quality Engineering​

INTERNAL RELATIONSHIPS

• Engineering Team Members
• Product Team Members

HOW YOU KNOW YOU ARE SUCCESSFUL

Quantitative Measures:

Measurable and quantifiable metric used to evaluate your success and performance:

Completion of Professional Development goals

Completion of projects within allowed timeframes

Benefits

We offer a fantastic and inspirational working environment including:

• Medical, dental, life insurance options
• RRSP with company match
• Flexible working.
• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.
• Take your birthday off.
• Relaxed and friendly team