Data Analyst

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for collecting, processing, analyzing and reporting data related to Engineering Operations. Produces complex, high-priority recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and identifying improvement opportunities. Consults directly with internal and external customers. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

About the Team:

The BNOC (Business Network Operations center) is made up of all engineers that support the Comcast Enterprise Business customers. The Business customers that our team supports are the bigger customers that have their own NOCs (Network Operations Centers). We are responsible for the support of these customers for break/fix issues. The team must meet the customer expectations and SLAs (Service Level Agreements). Our team is responsible also providing the reporting that we must provide to the customers to meet contractual expectations.

What You’ll Do:

• Determines relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business owners and technical associates can be completed.
• Analyzes large, complex data to determine actionable business insights using self-service analytics and reporting tools.
• Strong experience with SQL and data visualization tools such as Tableau. Able to create new custom reports and modify existing reports as needed using the Tableau reporting tool.
• Excellent working knowledge of the Microsoft Office suite, Excel, Word, and PowerPoint.
• Performs research on root cause of data anomalies that are uncovered through normal course of analysis.
• Writes complex SQL to query large data platforms such as Teradata, SQL server, Oracle and Hadoop to obtain data necessary for analysis. Combines data as needed from disparate data sources to complete analysis.
• Follows best practices and established policies in business intelligence data analysis, maintenance, and data quality.
• Design and develop data visualizations, dashboards, and reports to effectively communicate data insights to stake holders.
• Produces a variety of reports, graphs, summaries, and presentations that convey analytic results and align with business needs.
• Identify and interpret trends or patterns in complex data sets to guide business decisions.
• Conduct ad-hoc analysis and reporting as requested by stakeholders.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills & Experience We’re Looking For:

• Must have a very strong knowledge of Tableau.
  • Be able to build NEW reports as needed.
  • Be able to modify current reports to meet customer expectations.
  • Be able to connect to different types of databases.
• Must have strong SQL knowledge and how to build SQL queries.
• Must have a very strong knowledge of PowerPoint and Excel
• Very strong attention to details.
  • Reports must be done in a timely manner to meet the expectations of the customers.
  • Will be asked to investigate customer tickets to ensure that the tickets have the correct outage times.
  • Will be able to correct the tickets and the ticket data as needed.
  • Need to ensure all reports follow consistent formatting. (Fonts, Graphs, Ect)
• Very strong communication and interpersonal skills
  • Must communicate with the team when issues with ticketing are found.
  • Must interact with the BNOC team to ensure the accuracy of the reporting.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

This is a Comcast Analyst 3 role.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.