RevOps Tech Support Analyst

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.

For more information, please visit www.alpha-sense.com and check out the video clips.

1. The decision that matters -

2. India Office -

About the Team:

The RevOps Tech Support team enables a sales professional to be more efficient and successful. The RevOps Tech Support team helps to boost productivity, efficiency, and the overall impact that the sales team has on business performance. The RevOps Tech Support team provides technical support to our Sales team like onboarding/offboarding users across various sales tools, troubleshooting and resolving the technical issues on various tools like Salesforce, Outreach, ZoomInfo, Gong, Lusha, DocuSign, LinkedIn Sales Navigator. Maintaining CRM data quality, analyzing CRM data, and Revenue trends so that the salespeople can focus on revenue generation activities. At our core, we are a dynamic team of highly productive people who are passionate about providing support and thrive in a rapidly changing environment.

About the Role:

We are looking for a passionate, driven, and accomplished RevOps Tech Support Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with a set of business activities and processes, and provide them superior customer experience. As a RevOps Tech Support Analyst, you will be responsible for helping sales teams by diagnosing and troubleshooting issues with various sales tools like Salesforce, Outreach, ZoomInfo, Gong, Lusha, DocuSign, LinkedIn Sales Navigator. Also, managing the licenses of our sales tools and keeping a close eye on the usage of the tools.

Who you are:

• A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
• Demonstrate exceptional organizational skills and attention to detail.
• Provide comprehensive information/updates to the sales teams.
• Resolve customer complaints and queries.
• Provide new employees with training sessions to enhance their skills.
• Offer exceptional customer service and satisfaction.
• Follow up with customers for any further information.
• Maintain a healthy relationship with the sales teams.
• Have an ability to execute, act tactically and write effectively.
• Have a desire to learn and absorb information to make connections and drive productivity.
• Possess strong analytical, critical thinking, and problem-solving abilities.
• A team player and enjoy building strong cross-group working relationships.
• Proficient in Microsoft Office Suites (especially in Excel)
• Salesforce or any CRM tools experience is a plus.

What You’ll do:

• Providing technical support to our Sales team across a variety of sales tools, including but not limited to Salesforce, Outreach, LinkedIn Sales Navigator, Gong, ZoomInfo, and Lusha.
• Onboard and offboard the users within CRM & other sales tools.
• Maintain CRM data quality by implementing various rules, guardrails, and data lifecycle.
• Resolve customers’ queries and concerns.
• Track communication in our CRM for transparency and auditability of casework
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.

Want to hear more?

You can apply by sending your resume through the application form.

For more information, please contact Kailash Roy on LinkedIn