Deployment Test Analyst

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role:

Join our dynamic team at Masabi as we expand into new regions and develop innovative functionality. Our testing team ensures the quality and reliability of Masabi's core functionality, collaborating closely with product and development teams to devise and implement robust test strategies.

We're seeking an experienced QA Engineer proficient in manual and automated testing to drive continuous improvement in our testing processes.

Responsibilities

• Develop comprehensive test plans and procedures in collaboration with Masabi's end-to-end testing team and Launch Operations functions for new feature releases
• Maintain and manage documentation tracing customer requirements
• Conduct end-to-end testing for the Justride platform and related technology partners, working closely with internal testing teams
• Collaborate with engineering delivery teams to tailor documentation and test plans to meet customer requirements
• Conduct testing phases such as User Acceptance Test and report defects and requirements' suitability to customers, engineering, and deployment services team leads
• Verify and document outputs from all testing phases, supporting launch readiness decisions
• Conduct test reviews with agency stakeholders, incorporating customer-specific protocols and procedures
• Create standard test protocols and plans for Masabi's account-based ticketing deployments for reuse
• Establish quality metrics and baselines for deployment measurement and new platform updates
• Work closely with product management to understand new features and translate them into test use cases for customer scenarios
• Collaborate with Masabi Launch Operations for post-release testing, customer feedback, and defect communication
• Estimate, prioritize, plan, and coordinate testing activities to meet project timelines and objectives
• Work closely with Launch Operations team gaps in automating manual test plans and advocate for comprehensive end-to-end testing
• Demonstrate a willingness to support teammates, share knowledge, and foster a culture of continuous learning and improvement
• There will be limited travel to client places for conducting/supporting UAT testing

About You

• Bring strong manual and automated testing experience in complex systems
• Experience in test automation skills and knowledge of automated test tools for mobile and web applications
• Demonstrate experience in developing comprehensive test strategies and test cases for cross-functional features in complex environments
• Proven track record of implementing end-to-end QA/testing processes, documenting them effectively, and driving continuous improvement
• Possess the ability to provide detailed defect metrics and suggest strategies to enhance quality
• Experience collaborating effectively with engineers on testing features and advocating for QA processes
• Exhibit outstanding communication skills, with the ability to convey technical concepts and uncover the root cause of complex issues
• Skilled in using test management tools like TestRail, Zephyr, or PractiTest, with essential experience in Jira and familiarity with source code management tools like GitLab
• A collaborative team player who consistently goes above and beyond to achieve team goals
• Exceptional communication skills, capable of fostering trust and rapport with customers
• Proficient in crafting clear and concise documents and reports
• Cross-browser testing experience
• Experience in validating APIs using tools like Postman
• Strong understanding of the Software Development Life Cycle
• Demonstrate proficiency in debugging logs using browser and mobile application developer tools

Nice to Have

• Basic knowledge of SQL
• Transit, Transport Agency, or fare collection knowledge or exposure is desirable but not essential

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

We’re already powering journeys - are you ready to join us?