Training Manager

About us

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

The Training Manager will be responsible for helping to plan, organize, and facilitate on-site training programs at our Greenville, SC call center. The Trainer will collaborate with call center management, operations, and instructional designers to ensure call center employees receive high quality training that allows them to facilitate successful patient interactions.

Responsibilities

• Lead the delivery of training programs and sessions in a variety of formats. Includes in-classroom, web-based, technical materials, and blended learning environments
• Collaborate with cross-functional leaders to design, implement, and improve training materials, training techniques, and SOP’s
• Develops and monitors relevant KPIs to ensure successful training outcomes
• Collaborate with QA team to ensure an effective continuous learning feedback loop
• Coordinate with all areas of operation to ensure that training curriculum meets the needs of the functional areas and patient expectations
• Conduct 1:1 with trainees including providing coaching, feedback and administering corrective action when appropriate
• Complies, monitors, and analyzes training data, program effectiveness, and employee progress, using this data to drive training improvements

Requirements

• 5+ years of experience in Learning & Development, Talent Management, or Training Leadership
• College degree in related field preferred
• Experience with call centers and healthcare required
• Proven ability to create content and SOPs from scratch
• Excellent written & oral communication skills
• Demonstrated ability to motivate staff to achieve optimal individual and team performance
• Thorough analytical skills to conduct analysis and develop recommendation, demonstrating organizational and problem solving skills
• Ability to be on site in our Greenville, SC facility

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development