Front Desk / Customer Service Representative

Overview

As the first point of contact for our client which is a premium co-working space, the Front Desk / Customer Service Representative plays a crucial role in shaping clients' and visitors' first impressions. This role requires a professional demeanor, a service-oriented approach, and the ability to manage a variety of tasks effectively.

What You Will Do

• Greet and welcome guests as soon as they arrive at the office, ensuring a positive and professional first impression.
• Answer, screen, and forward incoming phone calls, providing basic information when needed.
• Manage room bookings and maintain a tidy and presentable reception area.
• Provide administrative support including scheduling appointments, preparing meeting rooms, and handling mail and deliveries.
• Assist in resolving any customer issues, ensuring a high level of customer satisfaction is maintained.

What You Will Need

• Proven work experience in a front desk, receptionist, or customer service role is preferred.
• Strong written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills and the ability to multitask and prioritize tasks.
• Fluent in English is must