Customer Service Representative

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Role and Responsibilities

Our Customer Service Representatives assist patients on the phone, helping them with general care inquiries and revenue cycle management on behalf of our facilities.

• Handle inbound and outbound calls from patients regarding general questions.
• Document conversations electronically on company and/or client systems
• Determines whether patient or insurance should be contacted for payment by reviewing account history and notes on Meduit Health Services inventory management system as well as the client system.
• Contacts the patient by telephone to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full. Utilizes tools, including computer programs, when indicated
• Follow established procedures to resolve patient inquiries
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly.

Qualifications and Education Requirements

• Promptly and courteously answer incoming telephone calls.
• Ability to communicate with patients and families under sometimes stressful circumstances.

2 + years of customer service experience is a plus

Healthcare background is preferred.

Preferred Skills

• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in an extremely fast-paced environment.
• Must be proficient in Microsoft Office (Excel, Word, & Outlook). Basic understanding of CRM and WFM.

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.