Customer Support Engineer - Energy

About Us
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.

Customer Support Engineer for selling Alfa Laval transactional products and services within the assigned area of responsibility and providing direct support to customers.

Responsibilities

• Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services
• Proactively identify and capture upselling opportunities.
• Investigate & identify the parts required and submit quotations.
• Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.
• Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.
• Order registration in ERP system and provide associated purchase orders to internal and external suppliers.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
• Proactive looking for upselling opportunities.
• Follow up on order fulfillment progress with Order Handling team.
• Maintain customer, contact info and equipment information in Installed Base.
• Support Sales team members with spare parts related information, as required

Why Alfa Laval?

• An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.
• Excellent learning opportunity to work with our global leaders.
• We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."