Customer Success Partner

Customer Success Partner

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

We are looking for a motivated, persistent and analytically skilled “Customer Success Partner” to manage relationship with some of our largest customers.

Key Responsibilities

• Support sales team to manage and grow assigned accounts in line with the organizational strategy, goals, policies and processes
• Assist account manager in executing the annual tenders
• Deliver the volume of assigned customer portfolio
• Ensure a positive customer experience by ensuring that rates, commitments, free time and credit is filed according to agreement
• Be the primary contact point for the customers for price requests. Assist ensuring that rate negotiations are completed and advised to all relevant parties as soon as agreement has been reached and confirmed by the customer
• Ensure timely payments from the customer and settle disputes
• Coordinate customer and internal departments, ensure customer requests are routed to the right stakeholders and resolved
• Stay up to date on operational performance and pro-actively communicate with customer around major issues

Who we are looking for

• Customer first mindset: Good at forming relationship and able to understand the customers requirement and turn these into solutions. Understand the value customer brings to Maersk and able to find and implement solutions that are mutually beneficial to the customer and Maersk.
• Experience in logistics is an advantage
• Good understanding of the market and the products
• Good communication skills in English and Turkish.
• Ability to listen, understand and influence
• Ability to manage multiple stakeholders
• Ability to handle multiple tasks in a constantly changing environment
• High levels of accuracy and the ability to maintain data

We Offer

This role is great for an individual who thrives to work at a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. It will provide constant challenge, and the scope to learn in an open and friendly atmosphere. This is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. You will be able to contribute to the growth of the business of Maersk and also get strong commercial sales experience working with our customers.

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Denizcilik Data Privacy Statement for Recruiting at [https://www.maersk.com/careers/recruitment-process/privacy-statement>. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

By clicking the apply button, you accept and give your consent to Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the transfer of your personal data, which includes information in the Identity, Contact, Professional Experience and Disability Information (if any) categories within the documents and information you have submitted for your job application to the global recruitment team/abroad through the workday system whose servers are located abroad for the purpose of managing the application processes of the candidates.

You may withdraw your explicit consent at any time by sending an email to kvkk@maersk.com.

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.