Quality Assurance Engineer

The Quality Assurance Engineer is expected to deliver high quality product testing and comprehensive support Workforce Optimizer Products. This position requires strong written and verbal communication skills. JIRA case notes must be kept up to date and accurately recorded: a defined problem statement, troubleshooting efforts, results and next steps with time-frames to be taken, along with actual time worked. He or she is expected to utilize outstanding customer service skills and techniques that promote customer satisfaction and retention. This position requires that technical skills and domain expertise be constantly updated to adhere to service level commitments, customer expectations, and the changing technology landscape