Plan Administrator

Company:

Mercer

Description:

Mercer Portugal is seeking candidates for the following position based in Lisbon:

Plan Administrator – Health and Benefits team

What can you expect?

• The Health and Benefits Admin team main objectives are related to ensure the operational management with the Insurance Company. It is focused on making inclusions, exclusions and data changes, verify and reconcile the billing and support the claims processes, including the support of a Clinical Consultant, manage the employee benefits and provide support.
• Support the business of Health and Benefits through an operational point of view;
• Understand all Mercer benefits solutions and become a more complete professional;
• Get to know different clients and realities, becoming a trusted advisor.

What's in it for you?

• Be part of a multinational organization where you'll be able to learn, grow and develop your career;
• Flexible work environment;
• A permanent contract and generous benefits package, including pensions plan, health and life insurance;
• For the initial 3 months it's required to work from the office. After that, you can opt for the hybrid working model, which allows you to work from home 2 days per week.

We will count on you to:

• Process and review participant forms and requests, and assist with complex participant questions;
• Perform peer review on participant transactions. Assist Service Center with escalated participant phone calls;
• Prepare and peer review of clients reports to include: weekly, monthly and quarterly reporting;
• Monitor timely processing of files and reports;
• Manage benefits and retirement plans on behalf of clients, serving as subject matter experts and technical resources for the daily administration of processes, case management and project work;
• A Plan Administrator is a contributor, providing experienced, independent administrative support.

What you need to have:

• At least a B2 level of English;
• Microsoft Excel skills;
• Team Player with excellent interpersonal skills;
• Be people oriented;
• Organized and process oriented;
• Good communication skills.

What makes you stand out?

• Experience in customer support.

About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit [https://www.me.mercer.com/>. Follow Mercer on Twitter @Mercer.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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