Sales Ops Capabilities/Optimization Associate Consultant/Sr. Associate Consultant

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Title: Sales Ops Capabilities/Optimization Associate Consultant/Sr. Associate Consultant

City: LCCI, Bangalore

State / Province: Karnataka

Company Overview:

Responsibilities:
This role, GOSO (Global Operations and Strategy Organization) - Sales Force Optimization Associate Consultant, will report to the GOSO SFO Sr. Manager and work within a team set up to provide critical capabilities for Lilly Value and Access (LVA). These capabilities may include Customer (HCP) and Account (HCO) Segmentation & Targeting, Size & structure for sales force & other roles such as MSL, KAM, FRM etc., Territory Alignment Design and Maintenance, Call planning and Refinement, Reporting, Measurement, KPI tracking etc.

Key accountabilities will include the following:

• Collate & leverage information regarding the field force size, structure, performance, etc. for purposes of analyses.
• Use understanding of US Managed Markets & Payer landscape to conduct analyses on segmentation and targeting of accounts, hospitals, IDNs etc.
• Enable team to make informed decisions on changes related to Account & Geography coverage.
• Use data and reports to develop, optimize, and implement strategies aimed at improving teams’ performance
• Develop approaches to design and align territories, do resource sizing & structure, personnel placement etc.
• Setup recurring Tableau, Power BI reports to measure key KPIs related to performance of field force and other roles
• Automate excel-based operations to SQL/Python for improving processing turn-around time, and set-up quality assurance procedures
• Validate data quality and accuracy of the results of existing processes
• Use new technology such as ML & Gen AI to analyse feedback surveys, other datasets to draw actionable insights
• Present these insights & results to key stakeholders for driving key business decisions
• Manage projects independently by performing tasks such as project planning & scoping, delegation, results read-out & feedback assimilation

Basic Qualifications:

• Bachelor’s Degree
• Ensure compliance with company policies and any applicable state and federal marketing and promotion laws and regulations

Additional Skills/Preferences:

• BTech/ MBA with 3-6 years (Associate Consultant), 5-8 years (Sr. Associate Consultant) of experience in sales planning and management
• A good understanding of US Healthcare esp. around how payers and pharma work in US would be ideal
• Familiarity with US based pharma data sets including (but not restricted to) IQVIA, Veeva, Affiliation, etc., would be a plus
• Knowledge about Account datasets such as IQVIA, Symphony, MMIT etc.
• Knowledge of data analytics and visualization tools (BI, Tableau), Javelin suite of products, CRM systems, Veeva, SQL, AWS, and MS Office
• Excellent communication (written & verbal) and prioritization skills with attention to detail
• Strong learning agility & analytical mindset
• High level of motivation and a strong desire to find creative solutions to challenging situations
• Keen focus on detail, accuracy, and ability to solve problems, supported by strong analytical reasoning
• Experience in business analysis
• Experience working on SFE for multiple geographies would be a plus

Additional Information:
Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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