KYC Client Outreach Analyst

ING Bank

ING Bank covers Wholesale and Retail Banking in Asia Pacific. Our Wholesale Banking business is present and active in 11 major economies in the Asia Pacific, namely China, Hong Kong SAR, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan and Vietnam.

Role Summary

KYC Client Outreach function is responsible for supporting Know Your Customer (KYC) execution in accordance with ING compliance policies and procedures. The role plays an important part as liaison between stakeholder groups involved in the delivery of KYC processes, including Customer Domain Units (CDUs), front office, compliance and operational groups across the organisation. An Outreach analyst within the team will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. An analyst will ensure that all required documents and data from clients is collected and stored in Vantage and as such delivered to the CDU for further processing. This is for both existing and new clients.

Duties and responsibilities

• Liaise with internal and external stakeholders on a daily basis (CDUs, front office, compliance, CoE, clients)
• Ensure that all required documents and data from clients is collected and stored in Vantage and as such delivered to the CDU for further processing in line with regulatory and internal ING requirements, including FATCA, CRS, ESR (Environmental and Social Responsibility).
• Understand and confidently communicate the KYC requirements to internal and external stakeholders
• Support and educate clients on KYC initiatives of the bank and general KYC/AML requirements
• Acquire and maintain accurate KYC documentation
• Validate provided documentation for reasonableness and completeness
• Ensure high quality customer experience
• Monitoring and supervision of KYC control environment
• Perform AML supervisor role in Taipei- Systematic Integrated Risk Assessment (SIRA) and AML KCT

What are the skill and qualification requirements of the role?

• Previous experience in KYC/AML in a client facing environment is highly preferable
• Fluency in English and Chinese both verbal and written is required
• Highly analytical person with ability to recognise important information and identify risks
• Strong organisational skills with excellent attention to detail
• Ability to deliver to a high standard under pressure and short deadlines
• Ability to multitask and manage a high number of priorities
• Good knowledge of MS office package (Word, Excel, Powerpoint)