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Digital Business Support Specialist

Mid-level
๐Ÿ‡ฉ๐Ÿ‡ช Germany
Customer Support Specialist
Technology

Working at Freudenberg: We will wow your world!

Responsibilities:

You will work in the Digitalization Team, connecting our production machines and bringing the digital communication and control of our production environment to the latest standards.

  • You enjoy independently handling projects during times of digital transformation, and your proactive, service-oriented, and motivated personality enables you to work in a fast-paced environment.
  • In your diverse daily tasks, you will have direct contact with your internal company customers and support the local network and infrastructure management.
  • Your responsibilities also include representing IT 1st Level Support at the site:
  • Setting up and configuring electronic workstations, their peripherals, and mobile devices in the IoT environment at our Oberwihl site makes your heart beat faster.
  • Analyzing and resolving incident reports and requests in our global Service Desk is part of your job.

Qualifications:

Must-have:

  • You think in solutions, not in problems.
  • You bring motivation and willingness to learn, enjoy working independently, and stay up-to-date with current trends and developments.
  • You possess advanced knowledge of maintaining network and server structures and a basic understanding of DHCP/DNS/WINS/TCPIP/GPO.
  • You have experience with Microsoft operating systems and Office packages (e.g., Windows 10, Office 2016, Office 2019/O365, SharePoint, Teams).

Nice-to-have:

  • You know where to make adjustments in LAN, WAN, desktop PCs, mobile devices, applications, and operating systems.
  • You have experience in Service Desk and IT user support.
  • With your excellent German and English communication skills, you respond to inquiries with finesse.
  • A basic understanding of the Microsoft Power Platform, Active Directory, and Azure Cloud.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg FST GmbH

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EagleBurgmann KE Pvt. Ltd.

EagleBurgmann KE Pvt. Ltd.

An equal opportunity employer committed to diversity and inclusion.

โš–๏ธPeace and justice
CSR (Corporate Social Responsibility)

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๐ŸญAutomotive
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