About the Role:

Grade Level (for internal use):

09

The Role:

The Solutions Architect supports revenue growth and retention within an assigned geographic region by ensuring a positive client experience throughout the entire sales cycle. The incumbent is responsible for making sure that clients are able to maximize utilization of our products from a content and technical standpoint.

The Impact:

The Solutions Architect organization has responsibility for pre- and post-sales client service and is the primary contact of end users of Channels Data Delivery Solutions products (Xpressfeed, API, Cloud Services).

The Team / The Business:

Primary problem-solving challenges for this position revolve around an understanding of the client's business and how S&P Global Market Intelligence (GMI) products can add value to this business, as well as the challenges related to hardware/software installation and training. The ability of the incumbent to solve the myriad problems related to product installation, training and use is critical to success in the position and thus critical to S&P GMI's overall success in growing the business and retaining existing business.

Your Skills:

Excellent communication, training and analytical skills. Finance knowledge and/or experience (equities and/or fixed income). Familiarity with cloud services, relational databases and programming languages.

Responsibilities:

Product Knowledge:

Act as a product specialist for S&P GMI’s datafeed solutions from a data and delivery standpoint, and assist Sales in opportunities so that clients understand what data we have, how to use this, and how to ingest our data. Deploy these feed solutions at client sites, ensure that our software is configured to work with the client’s environment, and work with our internal and the client’s technical support staff as needed.

Training:

• Train clients in the use of our content and platform, ensuring that their specific data and application needs are addressed and that they receive maximum value from their use of these products, increasing the likelihood that they will retain their S&P GMI subscription in future years.

Revenue Growth:

• Expand use of our feed solutions within the department that purchased the product and across the company. Gather intelligence and communicate internally to identify opportunities to contribute to revenue retention and growth.

• Product Development:

• Provide feedback on existing products and participate in the development process of new products. Suggest applications that could enhance the usefulness and value of S&P GMI products based on experience with supporting accounts.

Eye on competition:

• Develop information sources on clients, competitors, and prospects, and follow call program standards.

Customer Experience:

• Serve as a primary region contact, and thus primary information source, between S&P GMI and clients. This role is responsible for obtaining and organizing information about their applications and content needs, technical environment, developing client contacts, assessing the potential for additional sales in the various accounts, and keeping records of installation and support activities to ensure that a knowledgebase of success/shortfall is maintained and shared with other staff members as a resource for future activities. Activities should be sales-oriented in the sense that the Solutions Architect is the point person for client contact, communicating with the client on a regular basis and having the opportunity to assess the client's personnel, application, technology and future needs.

Sales Support:

• Serve as a primary regional information source for clients about what is available (or may be planned) from S&P GMI and how it might fit their needs. Working with Sales to help qualify and understand the needs of prospective clients.

Qualifications:

• The incumbent should possess an undergraduate degree in Finance, Accounting or Economics, or Business. IMC qualification and/or a CFA designation is helpful.

• Familiarity with industry-leading financial data and delivery platforms (e.g., Compustat, Capital IQ, SNL, ClariFI, ESG) and how clients use them. Experience working with financial data feeds.
  A strong understanding of fundamental data and financial investment concepts is necessary. Knowledge of the fixed income market is a plus.

• Proficient in SQL and other major programming languages such as R or Python. Familiarity with RDBMS configuration and/or administration (SQL Server, Oracle).

• Formal training and/or experience in personal computer diagnostics, hardware/software problem-solving techniques (in both local & network environments), and support processes.

• Excellent communication, training and presentation skills

• Ability and willingness to travel.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)