Implementation and Training Manager

Implementation and Training Manager

Reporting to: VP of Client Success and Partnerships

Location: Valencia, Spain (hybrid). There is the option to be located at one of our other 2 European hubs, in either Leeuwarden, Netherlands or London, UK. Per all of our job postings, employment is on a hybrid basis from any of these 3 locations

Job Overview:

As an Implementation and Training Manager at Datamaran, you will play a pivotal role in ensuring new customers are onboarded to our platform efficiently and effectively. You will support their ongoing needs by providing comprehensive training and guidance, empowering them to leverage our platform to meet their ESG governance and materiality requirements. Your role will involve close collaboration with Sales, Client Success, and Product teams to deliver exceptional customer experiences.

Key Responsibilities:

• Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and timely adoption of the Datamaran platform, focusing on customer delight
• Training: Develop and deliver tailored training programs to up-skill customers on how to effectively use the platform for their ESG governance and materiality requirements
• Project Management: Manage multiple implementation projects simultaneously, ensuring they are completed on time, within scope, and meet quality standards
• Customer Support: Provide ongoing support to customers, addressing their queries and helping them maximize the value of the Datamaran platform
• Collaboration: Work closely with Sales, Client Success, and Product teams to align customer needs with platform capabilities and to continuously improve our onboarding and training processes
• Feedback: Gather and analyze customer feedback to inform product development and enhance the overall customer experience
• Documentation: Create and maintain comprehensive documentation, including training materials, user guides, and FAQs

Why Join Us:

- Be part of a mission-driven company making a positive impact on the environment and society

- Work with a passionate and innovative team dedicated to sustainability and technological advancement

- Competitive salary and benefits package

- Opportunities for professional growth and development

How to Apply:

If you are passionate about sustainability and have the skills and experience required for this role, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate for the Implementation and Training Manager position at Datamaran.

Note to recruiters:
Thank you for your ongoing interest in Datamaran but there is no need reach out to the Hiring Team, HR, Recruiting.... We receive hundreds of approaches from recruiters but would confirm here that we are all set. We will continue to scale Datamaran successfully through our internal recruiting team and team initiatives. We appreciate your cooperation!

Requirements

• Bachelor's degree in Business, Sustainability, Environmental Science, or a related field
• Proven experience in project management, particularly in onboarding and training customers
• Strong understanding of ESG governance and materiality requirements
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• Ability to deliver engaging and effective training sessions, both in-person and virtually
• Highly organised with strong attention to detail and the ability to manage multiple priorities
• Proficiency with technology platforms and a quick learner of new tools
• Experience working in a SaaS or technology-driven environment is a plus

Benefits

Some of Datamaran's Benefits available to our UK Datamaraneers. Please note the Benefits offered will vary within the alternate Hub locations (Leeuwarden and Valencia):

• A dynamic and international work environment
• Hybrid working with flexible working hours
• Employee centric office in centre London
• Learning and Development path
• Competitive compensation based on experience
• 25 days of annual leave + Bank Holidays
• Private Health Insurance programme
• Pension scheme
• Gym allowance
• Subsidised lunch + Free snacks in the office, with CSO (Chief Snack Officer!)
• Datamaran is an Equal opportunity employer

In this role, not only will you help to grow our business but also grow yourself. At Datamaran we believe in personal development. We will have a learning path ready for that is built around three pillars: sales, communication & sustainability knowledge. Once with us we provide you with multiple options to grow internally. This is your path to success.