State Sales Manager

Position Summary

Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are a dynamic business, launching an incredible number and range of new products every year. We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

We have an opportunity for you to join Samsung Australia to make a difference as our State Sales Manager in the Consumer Electronics (CE) division. As the State Sales Manager, you will lead the State’s Area Managers, Sales Associates, Technical Consultants, and State Trainers to bring the sales & retail strategy to life at store. You will play a key role in developing strong customer relationships with Regional Managers, influential Store Managers, Key Proprietors and those on the steering committee. You will also be the first point of contact for all CE sales matters from Head Office and manage strong relationships with internal stakeholders.

Through understanding the broader Samsung strategy and prioritising conflicting tasks, you will focus on delivering business goals and the State’s sell-out target through strong retail management principles and operational excellence. You will coordinate sales activities through the promotion of Samsung products and drive the team’s behaviours to achieve the business’ targets and budget.

Importantly, you will mentor and develop the field team, ensuring the team perform at their best and over-achieve at every level. You will drive a strong solutions-based sales mindset and ensure the team have the necessary skills and competencies to set them up for success.

Ultimately, you are responsible for delivering a positive Samsung brand experience at store, through your team at each and every touch point, for both consumers and store staff. You will spend a large proportion of your time in the field with your team, checking compliance, gauging brand advocacy, investigating opportunities for sales growth and building relationships with store stakeholders

Role and Responsibilities

Field Sales Management & Relationship Management

• Responsible for the delivery of the CE sales targets and key Retail Management KPIs for their States
• Build strong relationships within the States with key contacts e.g. State Leads, Steering Committee and influential Store Managers
• Conduct monthly meetings with key Harvey Norman Franchisee’s to have data-driven, solutions-based conversations that drive sell-out for the store and State
• Understand opportunities within each store and retail precinct to drive business and create proposed plans to the business for approval
• Develop and manage store call cycles, Zones and precincts structure for the State in line with broader national strategy
• Responsible for the in-store execution of the national merchandising strategy within the States
• Point of escalation for all field related matters both internally and externally

Team Management, Development & Coaching

• Oversee team journey plans to drive efficiency and accountability in each State
• Regular store visits with Area Managers and field staff to develop and mentor them through the ‘Perfect Call’ sales process
• Oversee the local training strategy and implementation in conjunction with National Training Manager
• Ensure team tasks set by the business are completed on time and in full

Other Duties

• Be the point of escalation for all customer enquiries and product returns when not handled in line with consumer expectations
• Ensure activity records, audit checks and internal reporting is completed, communicated and circulated in accordance with company requirements and procedures
• Other duties as required and instructed by management
• Adherence to company policy and procedure at all times

Skills and Qualifications

• Tertiary education including college diploma (Bachelor Degree preferred) in business, marketing or communications, highly desirable
• 10+ years of experience leading a field sales team in a State Manager/Area Manager role (experience within the consumer electronics industry is highly regarded)
• High level of business acumen - strong communication, presentation, listening, influencing and negotiation skills across all levels of business
• A competent leader of small to large field teams - ability to coach, mentor and efficiently delegate
• Ability to liaise with Retail store proprietors and Sales teams (both Samsung and Retailer) to gain buy-in and permission to execute in store programs as per the Samsung brief
• Resilience, adaptable and agile - able to work well in a fast-paced environment and navigating changes

What sets us apart from the rest?

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package
• Free on-site parking
• Generous employee discount across our products
• Ongoing professional development opportunities
• Discount across over 400 retail partners
• Heavily discounted gym membership
• Onsite wellness space

Join us and #ReimagineYourFuture.

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

#LI-Midsenior #LI-SEAU

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