Staff Content Designer - Onboarding

What you’ll be doing

You’ll be working with our Consumer and Business Onboarding teams, translating customer insights into experiences that help people get started with Wise and our products. You'll also be part of the Content Guild, and will regularly collaborate with the content community across the company.

You’ll contribute by:

• Using your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
• Influencing your team, increasing customer centricity, creativity, and improving content quality
• Getting to know our customers, building empathy and a deep understanding of their needs
• Partnering with designers from other squads to help build a single, seamless experience for customer

This role will give you the opportunity to:

• Own content projects from end-to-end
• Deliver impact and ship work you’re proud of
• Elevate content quality — defining what good looks like in the squad, then helping deliver it
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their mone

This role is for you if you're:

• An accomplished Staff Content Designer with extensive experience shipping world-class products
• Comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
• Adept at managing multiple stakeholders and prioritising key work
• Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
• Quality focused, and know how to collaborate cross functionally to deliver it
• A trusted partner, building effective relationships with your peers across the business
• Highly empathetic, both to customers and the people you work with

Heads up, this probably isn’t for you if

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX
• You’re not comfortable navigating complexity and working in a fast-paced environment