Outbound Product Manager

This role is part of our Employee Workflows business unit that creates and takes employee service and experience products to market. We are seeking an experienced Outbound Product Manager, who is passionate about delivering solutions that provide employees with the best possible experience at work.

As an Outbound Product Manager for HR Service Delivery, you will play a lead role supporting HR Service Delivery products and play a critical role in getting these products to market. At ServiceNow, the Outbound Product Management team has a seat at the table to collaborate closely with many teams like Marketing, Sales, Solution Consulting, Inbound Product Managers, and engineering.

What you get to do in this role:

• Craft go-to-market materials used to enable Sales and Partners on product capabilities, messaging, enhancements, and roadmaps.
• Be a primary partner for Inbound Product Managers based in India providing continuity between India and US based teams.
• Drive adoption-at-scale activities including Community content, webinars, and customer meetings
• Provide technical product knowledge to internal stakeholders and partners to ensure successful implementations for customers on this new product.
• Deliver vision, strategy, and roadmap sessions for customers and partners.
• Be a conduit for market and customer requirements into the development of product strategy and roadmap.
• Partner with Product Marketing on content and demos to support go-to-market.
• Partner with solution consulting to define the use case outcomes and product narratives to support customer-facing sales demos.
• Assist in preparation of briefing materials for analysts.
• Curate customer product adoption stories that can be used for marketing materials, references, and in sales pursuits.
• Partner with and support Employee Workflows Outbound Product team on customer Community content needs, Live on ServiceNow webinars, Product Advisory Councils, and Special Interest Groups.
• Collaborate with Platform and other product teams on both product strategy and go-to-market strategy and activities.
• Play a role in defining pricing and packaging needs.
• Analyze competitor offerings and market dynamics to ensure our products remain competitive and meet customer expectations.
• Understand how customers are using the product and where the product is meeting or failing to meet customer expectations and adoption goals.
• Track product adoption metrics.

Requirements

To be successful in this role, we need someone who has:

• 2+ years in a customer-facing role in Product Management, Solution Consulting, Product Delivery, or similar role.
• Knowledge and experience in the human resources technology domain is required.
• Knowledge and experience in the talent management or skills technology domain is nice to have.
• Knowledge and experience with the ServiceNow platform and capabilities is a plus.
• Excellent people skills to interact with all levels of customers, colleagues, cross-functional teams, and partners.
• Very strong written and oral communication skills.
• Effective cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Ability to work hands-on, starting small, and scaling up over a period.
• Ability to handle multiple competing priorities in a fast-paced environment.