Account Manager

Account Manager

Would you like to be part of a dynamic, interconnected sales team?

Are you passionate about building successful client relationships?

About our Team

We are a team of dynamic, enthusiastic B2B sales professionals with a passion for higher
education and improving the training and education experience of nursing and
allied health students.

About the Role

The Private Sector Account Manager works in tandem with a Field Sales Executive on
retention activities and developing customer relationships. Using solution
based selling techniques, the Account Manager will identify customer needs and
demonstrate the full value of the Elsevier suite of products.

Responsibilities

• Supporting sales representative in a high-paced environment by delivering excellent
  customer service, product presentations and preparing annual reports

• Negotiating and communicating with internal and external stakeholders at all levels

• Maintaining and supporting adoptions of a print/digital portfolio by your customers
  following implementation

• Acting as a trusted advisor to higher education and C-suite professionals by providing
  in-depth product insight, support and guidance relating to the curriculum

• Tracking contract renewal status, sales pipeline, leads, and sales cycle using Salesforce to achieve
  territory quota

• Managing student portals, customer ordering systems, and renew custom packages in
  coordination with sales representatives

Requirements

• Possess prior experience with account management/customer retention/customer engagement
  experience in higher education publishing and/or healthcare sales

• Demonstrate a passion for driving customer satisfaction

• Demonstrate effective verbal and written communication skills

• Possess experience with customer engagement and driving customer adoption

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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