C&I Associate and Assistant Coach - Generation Colombia

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country.

About the role:

· Job type: Paid full-time (40 hours per week)

· Job duration: This is a contract role with an 8-month term (August 2024 to March 2025), with the possibility to extend based on confirmed funding and performance

· Location requirements: Remote (with access to strong WiFi), based in Colombia.

· Start date: July 2024

We are looking for an exceptional Curriculum & Instructional (C&I) associate to support the team in the launch and scale-up of a new program in Colombia. Under this program, we will be launching two cohorts of training and placement for a suite of tech roles across Colombia, seeking to support people in employment opportunities.

What you’ll do:

The C&I associate would lead our instructors and learners to success as we launch and scale several new programs in Colombia. Generation C&I associates are instrumental to the successful delivery of these programs as they help to get the readiness of the programs, select instructional teams, and support the onboarding and upskilling of instructors and mentors to execute their sessions effectively. The C&I associate is someone who is passionate about program management, and also learner centered and inclusive learning and supports a community of instructors who develop professionally.

The role requires four primary responsibilities: 1) Staffing, selection & onboarding of instructors and mentors, 2) Learning & Teaching operations for program quality and improvement. 3) Instructor support and professional development and 4) Knowledge and data management

The C&I associate will report directly to Generation’s Colombia C&I Manager, and will work in close collaboration with country staff, the Global Curriculum & Instruction (C&I) team, instructors, delivery partners, and other global Generation staff.

Main Responsibilities

1) Staffing, selection & onboarding (20%)

· Lead sourcing and hiring of instructors in collaboration with the C&I Manager and other team members

· Collaborate with the global team to ensure readiness of the instructional team, including mentors

· Onboard and upskill instructors to build capacity and capability to deliver online Generation curriculum

2) Learning & Teaching Operations (50%)

· Support the Culture of Learning and Teaching vision, reflecting it in all stakeholder interactions, priorities and processes

· Oversee the day-to-day delivery of programs, serve as the point of escalation for learner issues on-program (e.g., attendance, punctuality, engagement, assessment/learning outcomes, professionalism), and work with instructors and mentors to problem-solve learner issues, escalating them as needed

· Manage a portfolio of cohorts, liaising with instructors, mentors, learners, and other team members, to ensure we meet our targets for course completion, learning outcomes, and job readiness

· Support the Global C&I Team in implementing new resources and providing feedback on existing tools and curriculum resources

3) Knowledge & Data Management (20%)

· In collaboration with the Program Manager, set up systems to collect and analyze program data to ensure instructors and learners are being supported in a timely manner

· Participate in program reflection conversations to ensure long-term improvement of program outcomes

· Review each cohort’s data regularly, communicate progress to relevant stakeholders, and design for intervention/support accordingly

· Partner with the program team to ensure the learner management system is updated and is being used as per the standard operating procedures, including data being inputted as per agreed upon cadence

· Document and share instructional best practices with country and global teams

4) Ongoing Support & Professional Development (10%)

● Support the C&I manager with a professional development journey for instructors to help them improve delivery of the Generation methodology and instructional practice

● Support the collection and evaluate data before, during, and after instructor onboarding and training to identify lessons learned and any additional support needs for instructors

● Build meaningful relationships with instructors and facilitate communities of practice and regular reflection spaces for instructors to promote continuous learning

About you:

· At least 2 years of work experience leading and managing education-related programs, desirable if has some teaching experience in online environments

· Experience managing relationships and communicating with diverse stakeholders, such as training delivery partners, donors, or employers

· Interest or experience in providing coaching or professional development to adults and/or instructors to meet targeted goals for performance

· Experience in using a Learner Management System (LMS) or equivalent and analyzing the data to draw conclusions and plan strategically

· Professional demeanor, excellent organizational and interpersonal skills

· Strong communication skills, feedback-oriented, and showing a coach-growth mindset. (Intermediate English level)

· High degree of independence with the ability to also be a team player

· Entrepreneurial, creative, solutions-oriented, and proactive mindset required. Experience in a start-up environment is preferred

· Ideal candidates will have experience working with educational institutions, and/or have knowledge of current trends in adult learning and the players in the skills training landscape in Colombia

· The candidate should be open to traveling to Generation sites as per the needs of the program