Program Coordinator

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country.

About the role:

● Job type: Paid full-time (40 hours per week)

● **Job duration:**This is a contract role with a 9-month term (August 2024 to April 2025), with the possibility to extend based on confirmed funding and performance

● **Location requirements:**Remote (with access to strong WiFi), based in Colombia.

● Start date: August 2024

We are seeking an exceptional Program Associate to support the launch of Generation Colombia's IT Support Specialist job training and placement program. Under this program, we will be launching two cohorts across Colombia, seeking to support people in employment opportunities.

What you’ll do:

We are seeking an exceptional Program Associate to support Generation Colombia's IT Support Specialist job training and placement program. You will play a pivotal role as we launch this new program in the country. You will be responsible for learner recruitment and managing program logistics and operations. Your efforts will contribute to changing the lives of unemployed and underemployed individuals seeking economic stability and mobility.

The role requires three primary responsibilities: 1) Manage the learner recruitment process of the IT Support Specialist programs, 2) Lead program coordination and implementation for IT Support Specialist programs in Colombia and 3) Support placement processes of IT Support Specialist programs.

The Program Associate will report directly to Generation’s Colombia Project Manager (PM), and will work in close collaboration with country staff, the Global Learner Engagement (LE) and Marketing team, instructors, partners, and other global Generation staff.

Main Responsibilities

1) Manage the learner recruitment process for IT Support Specialist programs in Colombia

● Create and lead a clear program launch work plan, considering activities, responsibilities, and key milestones

● Manage the recruitment process for all IT Support Specialist cohorts, coordinating with the Marketing team and agency, participating in the applicant outreach and screening process

● Coordinate the learner recruitment process with the Colombian and global Learner Engagement (LE) team and relevant stakeholders, ensuring that all stakeholders are fully prepared for their role supporting program launch and ongoing operations

● Coordinate the setup, usage, and monitoring of digital tools for the recruitment process

● Monitor and troubleshoot outcomes; create interim reports and make recommendations for operational improvements in collaboration with the Colombia team and Global LE team

2) Lead the program coordination and implementation for the IT Support Specialist programs in Colombia

● Contribute in the preparation and presentation of “day 0” and “day 1” of the cohort, as well as developing the relevant tables and lists of the cohort.

● Manage day-to-day program delivery, operations, schedule, and deliverables

● Troubleshoot challenges and implement risk mitigation approaches

● Liaise with Generation team members to support program operations and troubleshoot issues

● Manage stipend process (laptops, cameras, economic support) for learners

● Monitor and troubleshoot outcomes, create interim reports and make recommendations for operational improvements

● Oversee mentorship process implementation and apply strategies to reduce dropout rates, boost learner graduation and placement rates

● Support the coordination of complementary formative workshops given by allied companies

3) Support the placement processes for the IT Support Specialist programs in Colombia

● Support BD & Partnerships team (BD) around employability efforts

● Support communications with partner employers and learners to ensure each graduate is placed in high-quality opportunities

● Support events planning and other activities with employers to highlight student profiles

About you:

● At least 3 years of experience in program coordination, preferably in a nonprofit, start-up, or social enterprise environment

● Strong communication skills. Demonstrated fluency with Spanish and English speaking and writing skills

● Experience developing program procedures and resources, with keen attention to detail

● Experience managing teams, project managing tasks, and coordinating stakeholders

● Entrepreneurial and proactive mindset to deliver against targets and seek opportunities for improvement and growth

● Results-driven and able to quantify success by developing metrics/analytics

● Ability to operate independently while also being a team player

● Belief in Generation’s mission, preferably with experience working with disadvantaged communities

● Demonstrated commitment to equity and social impact work

● The candidate should be open to traveling to Generation sites as per the needs of the program