Experienced Field Service Representative

Experienced Field Service Representative

Company:

Boeing India Def Private Ltd

Job ID:

00000429257

Date Posted:

2024-07-04

Location:

IND - Pathankot, India

**Job Description Qualifications:

Boeing is the world’s largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 80 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector These engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets in traditional and emerging areas, andleverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, to enhance quality, safety, and productivity for airline customers, shaping the future of aerospace in India for India, and the world.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview:

Boeing Apache Helicopter (India) Program is currently looking for an Experienced Field Service Representative to join their team in Pathankot, India. This team seeks a highly skilled, experienced, and motivated individual.

This is an individual contributor position in a growing organization. The individual will join the existing Apache (India) Field Services team deployed at Indian Air Force establishment in Pathankot but may move to any other Air Force Establishment in India to provide field engineering support to Apache fleet of Indian Air Force.

The ideal candidate must enjoy working in a dynamic, fast-paced military aviation environment. He or she must be flexible to accommodate business requirements that span multiple time zones and may require travel, having international experience working with diverse groups and cultures will be an added advantage. The ability to multitask & delivers within timelines is essential. Practical knowledge of the Military Combat Rotorcraft/ Helicopter Maintenance, Theoretical concepts of Aeronautical Engineering, Modern, state of the Arts Avionics System, Aircraft structure and Mechanical Systems, Aircraft Mission System, Military Airworthiness Requirements, Basic Information Security Management, demonstrated ability to work in multidisciplinary team, ability to work on computer system without assistance, will be an added advantage. The candidate also will have strong communications skills. He or she must be able to maintain positive relationships with leadership and all levels of the organization, including engineering interface at other international locations.

Position Responsibilities:

The responsibilities for this position include, but are not limited to, the following:

• Provide technical field support of company product, the Apache Helicopter.
• Perform troubleshooting for multiple systems coverage on Apache aircraft.
• Resolve maintenance and operational issues.
• Interprets technical documents and monitor product performance.
• Analyze technical data and evaluate maintenance procedures.
• Develops and conducts ad-hoc training.

This role will provide critical reporting and data inputs to Boeing Service Engineering at Mesa, Arizona, USA and also provide inputs to the Reliability and Maintainability Team for analysis. The role is critical in ensuring customer satisfaction as it will be the first layer of interface with the customer at base.

Functional Excellence requirements:

• Make customers and their needs a primary focus of one's actions.
• Demonstrate an interest in personal learning and development. Seek feedback from multiple sources about how to improve and develop; modifies behavior based on feedback or self-analysis of past mistakes. Take steps to develop and maintain the knowledge, skill, and ability to perform.
• Discover new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. Tries different and novel ways to deal with work problems and opportunities.
• Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations. Applies this information in a way that contributes to the organizations strategic plan and bottom line.

Technical Competencies:

• Ability to analyze problems (troubleshooting, fault isolation, repair, modification, or redesign) of assigned end items to support the design, development and modification of company products using knowledge of engineering disciplines.
• Knowledge of various engineering disciplines such as electrical, mechanical, and systems. The ability to communicate with technical personnel from multiple skill areas and functions to evaluate technical information and issues impacting design, production, and support of products, services, or other deliverables.
• Knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.
• Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.

Behavior Attributes

• Adaptability - Maintain effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, and/or cultures.
• Quality - Provide products and services that meet the highest technical and quality standards. Ensure compliance of regulatory requirements and company policies and processes and embrace first-time quality as a way of life by not accepting, creating or passing any defects and speaking up when even a hint of safety being compromised is perceived/ experienced.
• Safety Awareness - Identifying and correcting conditions and behaviors that affect employee, public, and customer safety; upholding safety standards; demonstrating proactive safety culture leadership and creating an environ to ‘Speak Up’.
• Diversity Awareness - Recognizing and respecting diversity in all its facets. Create a work environment that is fair, equitable, respectful and fosters trust amongst the team.
• Analytical Skills - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
• Systems Thinking - Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.
• Collaboration - Works effectively, coordinates and collaborates with others; establishes and maintains good working relationships.
• Communication - Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Continuous Improvement - Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implements solutions, and measures impact.
• Customer Focus - Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships.
• Engineering Drawings & Specs - Ability to read, understand, and interpret engineering drawings and specifications (e.g., blueprint/schematic reading, specification, change, design).
• Engineering Processes - Knowledge of responsibilities and tasks performed by various Engineering departments/disciplines (e.g., design, test, software, technology, avionics). Knowledge of the interaction between departments/disciplines and how their products/processes affect one another and impact non-engineering processes (e.g., Operations, Logistics, Business).

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Bachelor’s/ Master’s degree in engineering from an accredited college/University or Equivalent in the field of Avionics/Electrical/Electronics/Instrumentation/Communication /Computer Science/ Mechanical/ Aerospace is required as BASIC QUALIFICATION
• Experience on maintenance of helicopters in Military domain may be considered as an alternate to educational qualification.
• At least 8-10 years’ experience in the maintenance of Large/Medium/Combat rotorcraft. Mandatorily provide supporting Certification from Indian Armed Forces institutes, other equivalent institutes, supporting Basic Aircraft Maintenance, qualification on Specific Type of Aircraft, Engine Run clearances, Aircraft Ground Handling, etc. along with experience certificates.

Preferred Qualifications (Desired Skills/Experience):

• Experience in the Operations/Intermediate, Depot level maintenance of Large/ Medium/Combat Military Helicopter.
• Experience on maintenance of Apache helicopters. OEM training on Apache will be preferred.
• Conversant with advance diagnostics methods, NDI (Non-Destructive Inspection), aircraft maintenance management software applications.
• Conversant in use of electronic manuals/ Interactive Electronic Technical Manuals

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+ 8 years' related work experience.

Relocation:

This position does offer relocation within INDIA.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

Relocation is available for eligible candidates, if authorized

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

**Experience Level:

Individual Contributor - 3

Job Type:

Regular

**Job Code:

GEC6I3 (GEA)