Service Delivery Manager - Cloud Services

Clario is a 50+ year old company that delivers industry leading clinical trial endpoint technology solutions. The future of clinical trials is vibrant, with new technologies revolutionizing what’s possible. From new trial modes to faster and integrated evidence and findings, our innovative clinical trial solutions mean we can unlock better evidence.

We are in search of a Service Delievery Manager - Cloud Services to drive and manage Cloud Services for Clario globally including AWS, Azure, Oracle Cloud. This role will work closely with Managed Services Provider (MSP) and Clario Internal teams to support the Cloud function.

What you'll do

• Manage the overall IT Cloud Operations function including managing Cloud MSP (Managed Services provider), SLA/KPI management, vendor management, budget management, Cloud projects, Cloud Audits, Cloud security, Cloud Automation, Cloud deployments and provide support to business & applications that are hosted in Cloud.

• Establish multi cloud service support process and practice, including review and analysis of current cloud operational support processes and mapping to a future state for cloud systems support operating model;...