Officer, Proposition and Product Development, Individual Financial Products

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Officer, Proposition and Product Development, Individual Financial Products with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you. Manulife is looking for this position to support the development and ongoing maintenance of health protection products, as well as sales campaigns. This role will also be involved in supporting other initiatives related to the health protection product line.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Bachelor's degree in a related field or equivalent experience • Experience in the insurance or financial services industry preferred

• Strong organizational and multitasking skills

• Excellent communication and coordination abilities

• Proficiency in Microsoft Office Suite and other relevant software

• Fluency in Chinese and English preferred

On the job you will:

• Support legacy planning tools, issue age extension, saving/life insurance enhancements, and daily works, including creating product materials, product comparison, channel communication, ManuTouch uploads, and customer/agent campaigns.

• Handle ad hoc admin work around special requests/handling for HNW, such as split premium requests and commission adjustment.

• Support the medical repricing exercise and other health-product-related daily work, including product materials, product comparison, channel communication, and ManuTouch uploads.

• Assist in setting up campaign codes and rules in the system, coordinating channel communication for campaign fulfillment, and maintaining a list of future campaign fulfillment.

• Support ILAS fund operations, including liaising with newspapers for notice publication, reviewing fund performance reports, preparing monthly dividend yield leaflets, maintaining out-of-pocket expense logs, and assisting in preparing corporate action notices and filing forms.

• Assist in preparing Chinese versions of RP PWS material drafting and participate in UAT of the website when needed.

• Provide clerical support for ILAS Committee meetings and BAUs, including notices upload to various systems, taking and drafting minutes, and preparing presentation decks if needed.

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com.