Head of Bancassurance Operations & Services

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• Manage and develop operation and service standard policies to help achieve bancassurance strategic goals.
• Lead and coordinate bancassurance business operations and services to fulfil sales team and business partners expectations.
• Manage and provide periodic and ad-hoc reports required by sales team and bank partners.
• Lead and manage FSC administration, licencing registration, contract, commission payment, termination, mutation, and other administration process. Including FSC Asset, Collateral, & Attributes
• Collaborate with cross-functional teams under Head of Bancassurance and internal PSLA and PLAI (in relation to shared service arrangement) team to develop and execute business process, resolve issues related to implementation of business process and service.
• Lead the development of operation and process improvement to enhance the bancassurance operation competitiveness and to meet service level requirement from business partners.
• Review and validate sales case and sales process to comply with standards, procedures, and policies of Quality Business, Risk, and Sales Compliance
• Manage Bancassurance Projects Related to Operation and Reporting Services, including finance and accounting, PSLA Bancassurance Business Continuous Plan (BCP) and Disaster Risk Reduction
• Lead reward management and cost controlling support for bancassurance sales activities, rewards, campaigns, marketing, events, and projects which includes cost reporting, monitoring, vendor, and procurement administration etc

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.