Senior Group Manager - Operations

Experience in Shipping back office (FNA) industryManaging multi - geo delivery teamLiaising with onshore / customer stakeholders at senior levels and build strong connectsGood Understanding of Quality Management System and Good Communication skills,Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives, Projects and Improvements ,Accounts Payable & Accounts Receivable Background - 'End to End Processing'Conduct process documentation as per ISO standardsConduct & review sampling strategy in the teamEscalation Management and ensure SLA / KPI adherenceDrive & conduct process compliance, Periodic review of process volumes and capacity planning.Conduct base lining & analyze CTQsConduct measurement system analysis.Proficiency in MS office application, Power BI and GDS Dashboarding skills.Experience in Handling Large Teams (150- 180 team members), along with AM's, DM's, TL'sExperience in Transitioning Processes from onshore/ Client Site and preparation of SOPs. Process Discovery.Team-up with BBs / QAM’s to be a co-facilitator of projects/initiativesDrive open forums/best practice sharing sessionsYB six sigma improvement project to be ...