Technical Specialist

We are looking for a Technical Specialist to join us in either London, Hove or Cardiff!

You’ll be responsible for providing technical support and implementation of technical solutions to our customers; managing and supporting infrastructure, including the physical network (e.g., LANs/WANs, Storage) as well as servers and databases.

If you are looking for a role where you’ll work across a variety of technical services (Cloud, Core Services, Databases, Storage, Cyber Resilience, File Transfers, Network and Voice) then this could be the ideal next move for you!

What you'll be doing:

• Supporting and/or assuring availability and performance of the technical services within the tower in line with company policy and standards, by ensuring our suppliers and internal resources implement technical solutions as per agreed designs
• Contributing to incident, service request management, capacity, availability, problem, change and knowledge management activities within the team, to ensure the service is highly available and continually improved.
• Ensuring all changes are technically reviewed and assessed, in line with L&G change management processes, and that the team represent the changes at the change approval board, in line with policy
• Actively identifying risks, ensuring they are appropriately logged and tracked at the appropriate forums, and taking appropriate action to mitigate or resolve in line with policy
• Providing support to major incidents as they occur, and manging subsequent activities needed to prevent re-occurrence via Problem Management, in line with company policy

Requirements

Who we're looking for:

• A technical qualification within one of the key technologies within the service tower or equivalent experience;
  • Azure
  • AWS
  • Office 365
  • Windows Server
  • Linux
  • Exchange
• Experience of working in an IT services or multi-vendor environment
• Experience of running in-house services or managing outsourced suppliers.
• Experience of operating in a regulated entity, with strong focus on delivering services in line with IT Service Management frameworks
• An IT Service Management qualification would be a huge plus!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart