Senior Director of Engineering

Visa Inc. is at the forefront of the Gen AI revolution, developing and executing a shared strategic vision for our Loyalty and Marketing platforms. Our goal is to establish Visa as the world-leading data-driven payments company.

We are looking for a client-focused Senior Director of Engineering to lead a global team of 35+ engineers. This role is integral to the development and management of our Loyalty and Marketing platforms. You will be responsible for delivering modern, large-scale, complex services and products.

Your mission will be to provide hands-on leadership, fostering a culture of cross-functional collaboration and engineering excellence. You will focus on defining, executing, and quickly delivering functional and non-functional features at scale.

As an idea leader, you will bring industry best practices to our team and the wider organization. You must be able to synthesize and simplify complex needs, balancing business capabilities and operational efficiencies with regulatory, security, and privacy requirements.

This Bangalore-based role is part of the Benefits, Loyalty, Marketing, and Digital engagement platform in the Value-Added Services group at Visa.

Responsibilities

• Hire, retain and grow high-performing and diverse global engineering teams.
• Invest in the career development of your employees with a strong focus on mentorship and training.
• Lead with a strong client focus mindset across organizations.
• Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams.
• Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support, and other Product Development teams in developing complete solutions.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization.
• Drive down technical debt and manage costs within your product and organization budgets.
• Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc.
• Collaborate closely with the global product office and the NA Regional team, help to define strategy, and communicate a clear vision for the team.
• Make a positive impact on Visa's Loyalty and Marketing team and foster innovation and explore new technologies such as Gen AI.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

Basic Qualifications
•12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience

Preferred Qualifications
•15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
•Bachelor’s or master’s degree in computer science/computer engineer or related field
•Proven experience managing software development teams for enterprise-level, distributed applications using technologies such as Java, Microservices, Hadoop, and Spark.
•Excellent communication skills with the ability to present complex ideas clearly and concisely.
•Experience in setting and tracking technical goals, SLAs, and KPIs.
•Excellent leadership and team building skills.
•Experience in navigating complex organizations to identify and meet business and customer needs.
•Proficiency with Agile methodologies and software development lifecycle principles.
•Proven experience delivering large-scale, highly available production software.
•Strong technical experience in Java/J2EE, Microservices, big data Hadoop ecosystems, open systems.
•Technical experience with Big Data Technologies, with a focus on Spark with Java or Scala.
•Expertise with Java 8 or higher, Spring, Spring boot, caching, streaming pipelines.
•Payment industry experience is a plus.