Technology Capacity Infrastructure Lead Analyst

The Technology Capacity Infrastructure Lead Analyst role is part of the Global Capacity Management organization focused on understanding the global Citi estate, where it can be optimized, and how it needs to be transformed. The analyst will be part of a team responsible for managing the Global Capacity Infrastructure and Tools environment and related processes in support of a of a large distributed server environment to ensure the availability of capacity management data and analytics and management of the associated processes. Key roles also include management of the BMC Truesight Capacity Optimization application and infrastructure and migration to and ongoing support of the BMC Helix Continuous Optimization platform. The analyst will provide analysis and expertise to facilitate remediation of issues in the distributed capacity infrastructure and tools environment and the related areas. The role will also identify gaps and define key metrics required for analytics and trending, develop criteria to measure opportunity and risk, and establish processes to provide ongoing oversight.

Responsibilities/Skills:

• Effective analytic/diagnostic skills
• Effective written and verbal communication skills
• Ability to communicate technical concepts to non-technical audience
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members
• Design of metrics, analytical tools, benchmarking activities and best practices
• Ability to work with virtual / in-person teams, and work under pressure / to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ Years Demonstrated expertise in management and maintenance of BMC TrueSight Capacity Optimization (TSCO) and/or Helix Continuous Optimization (HCO) distributed tool suite
• 10+ Years Expertise in capacity planning, systems performance analysis, and optimization in a distributed environment
• 10+ Years Experience with integration and interpretation of capacity metrics from TrueSight Capacity Optimization or similar tools
• 10+ Years Advanced ability including and scripting including Perl, Shell, Python, SQL, and Java
• 10+ Years Advanced ability to use tools and databases to parse, merge, analyze, and present capacity and performance data
• 10+ Years Strong technical problem-solving skills
• 10+ Years Advanced written and oral communication capabilities
• 10+ Years Demonstrated ability to operate independently, set own priorities, and manage multiple concurrent work streams
• 5+ Years Experience in architecture, sizing, tuning, and optimization for software containers such as Docker, Kubernetes, and OpenShift
• Overall IT experience in a Client-Server environment with practical knowledge of mainframe, midrange, distributed, hybrid, and desktop technologies
• Broad knowledge of advanced environment measurement & management tools, performance modeling tools, capacity analysis tools, and other advanced trending tools
• Integration of external tools, connectors, and APIs including APM, Database, Inventory, and other platforms/services
• Experience in a Financial Services or large complex and/or global environment preferred

Education:

• Bachelor’s degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jul 12, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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