Customer Operations Internship

👩‍💻👨‍💻About the role

As Mondu, we are committed to providing a seamless and exceptional customer experience to businesses choosing Mondu as their payment solution. This is the primary focus of our Operations Team. During the buying journey with our Mondu service, questions or issues may arise, prompting buyers to contact Mondu. Additionally, internal operational challenges may surface, necessitating resolution to ensure a positive buyer experience. The Buyer Operations function aims to address these questions and issues, supporting buyers in resolving any potential problems. The goal of Customer Operations is to exceed buyer expectations throughout the process, creating a "wow" experience.

🚧 What you’ll do

Your role involves delivering outstanding service and support across various channels while consistently finding the best solutions for our customers. You will collaborate with teams from different areas, such as Customer Success, Accounting, or Product, to assist customers with their inquiries or issues.

Your tasks include:

• Representing Mondu with a helpful and understanding demeanor, enabling users to have an exceptional Mondu experience.
• Developing creative problem-solving approaches and taking ownership of projects.
• Communicating with customers through various channels and at different points in their customer journey.
• Exceeding customer expectations when they approach us with questions or issues by taking responsibility for their problems and finding suitable solutions in collaboration with internal and external stakeholders.
• Utilizing available tools for issue resolution and proposing improvements to tools and processes.

Requirements

🏅What you need to succeed

Please note: Do not be put off from applying because you believe you cannot tick every box. If you think you can help, and you really want to join our growing and exciting business please get in touch, we would love to hear from you.

• Strong interpersonal skills with an empathetic, friendly, diplomatic, and composed approach, coupled with a hands-on mentality.
• Proficiency in both written and spoken Dutch and good English language skills.
• Prior experience in customer service or operations, along with familiarity with helpdesk applications (Zendesk, Freshdesk, HubSpot, etc.), is advantageous but not mandatory.
• Attentiveness and a natural inclination to assist others when needed.
• Commitment to precise and open communication.
• Speaking German would be a plus

Benefits

🎁 What's in it for you?

• € 300 per year for you to endorse team build, including dinners, games, and events
• We welcome you to our office in the centre of Amsterdam 2 days a week.
• Take advantage of our Workation policy, allowing for up to 6 weeks every year of work outside of the Netherlands (some restrictions apply)
• Subsidised membership options to boost your physical and mental well-being with ClassPass
• € 30 per month of mobility allowance.
• Tax relief for payments into our Business Bike scheme.
• You can accelerate your career and take ownership of your work and development in a flat hierarchy where 360 feedback is encouraged

🦸 Are you a Monduneer in disguise?

Working in a truly diverse group makes us stronger and more resilient. Furthermore, it enables an unfair advantage - learning from each other, seeing different perspectives, and considering a broader range of variables in our decision-making. That is what being a Monduneer is all about.

Thus, regardless of your background, age, disability, gender, parental status, race, religion, sexual orientation, educational background, or any other aspect you feel is a statement of your diversity, we look forward to discussing your role in mind.

If you believe you are a Monduneer in disguise, and it's time for you to shine, submit your application, and we'll take it from there.

💜 Meet Mondu

At Mondu, we have the vision to disrupt and become the leader in B2B payments. We are building a Buy Now, Pay Later solution for B2B e-commerce businesses. Our business will address a new set of customer needs in a vast new market segment. To do so, we will need to re-invent core parts of the payment experience to serve the needs of business customers. Moreover, we will need to listen closely to local customer needs and tailor our approach to the requirements of local customers in Europe.

After a hugely successful initial funding round we are looking to grow at a phenomenal pace and this will not be possible without the right people in the team.