Integration Lead

Our Product Team's purpose is to build great products our customers enjoy using. We're striving to build and maintain an inclusive environment where we value transparency, each other's experience, and challenging discussions to achieve the best possible outcome. We walk the talk and set sail for an exciting adventure with lots of opportunities where you will be able to create an impact and see our product moving forward each and every day.

As Lead Integration at Mondu, you will hold a pivotal role in onboarding new merchants to Mondu’s BNPL products. Responsible for ensuring smooth and swift onboarding of new merchants, you are the translator between merchants' business logic and Mondu’s API capabilities. Together with your colleagues from the product organization, you will make sure new merchants will use Mondu’s products in the best way possible. In this role, you will work at the intersection of technical and commercial teams and topics at Mondu.

👩‍💻👨‍💻What you’ll do:

• Ensure quick and smooth technical onboardings for new merchants
• Conduct technical kick-off meetings and regular check-ins with merchants to track integration progress
• Help maintain Mondu’s documentation by writing technical guides and manuals
• Work with Customer Success on delivering the best possible Mondu payment experience to buyers and merchants alike
• Act as inhouse consulting for the Sales team, working on delivering the right solution for future merchants
• Work with the product team on launching new products and features
• Track, report and optimize onboarding-related KPIs
• Continually help improve Mondu’s onboarding experience and internal processes
• Work together with Mondu’s engineering teams to ensure correct API usage

Requirements

🏅What do you need to succeed in this role?

Please note: Do not be put off from applying because you believe you cannot tick every box. If you think you can help and you really want to join our growing and exciting business, please get in touch; we would love to hear from you.

• 3+ years prior experience in technical support, sales engineering or onboarding roles within the tech or financial services industry. Experience in FinTech, startup or scaleup is an advantage.
• Exceptional people skills and managerial know-how, with the ability to lead.
• Good knowledge of e-commerce, online shops and payment ecosystems.
• Knowledge of common web technologies like HTTP(S) and RESTful APIs
• Excellent analytical and investigative skills, with the ability to identify and assess technical issues.
• Attention to detail and ability to work accurately within tight deadlines.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Fluency in German and English

It would be a plus if you also:

• Knowledge in other languages is an advantage.
• A Github account with your hobby coding projects
• Bachelor's degree in Economics, Business Administration, computer sciences or 2+ years of experience working in a regulated bank or FinTech.

Benefits

🎁 What's in it for you?

• € 1000 per year for you to contribute to your learning & development to help you grow professionally and personally.
• € 300 per year for you to endorse team build, including dinners, games, and events
• 28 vacation days per year (increasing 1 day every year up to 30)
• We welcome you to our office in the centre of Berlin 3 days a week.
• Take advantage of our Workation policy, allowing for up to 6 weeks every year of work outside of Germany (some restrictions apply)
• Subsidised membership options to boost your physical and mental well-being with WellHub
• € 30 per month of mobility allowance.
• Tax relief for payments into our Business Bike scheme.
• You can accelerate your career and take ownership of your work and development in a flat hierarchy where 360 feedback is encouraged

🦸 Are you a Monduneer in disguise?

Working in a truly diverse group makes us stronger and more resilient. Furthermore, it enables an unfair advantage - learning from each other, seeing different perspectives, and considering a broader range of variables in our decision-making. That is what being a Monduneer is all about.

Thus, regardless of your background, age, disability, gender, parental status, race, religion, sexual orientation, educational background, or any other aspect you feel is a statement of your diversity, we look forward to discussing your role in mind.

If you believe you are a Monduneer in disguise, and it's time for you to shine, submit your application, and we'll take it from there.

💜 Meet Mondu

At Mondu, we have the vision to disrupt and become the leader in B2B payments. We are building a Buy Now, Pay Later solution for B2B e-commerce businesses. Our business will address a new set of customer needs in a vast new market segment. To do so, we will need to re-invent core parts of the payment experience to serve the needs of business customers. Moreover, we will need to listen closely to local customer needs and tailor our approach to the requirements of local customers in Europe.

After a hugely successful initial funding round we are looking to grow at a phenomenal pace and this will not be possible without the right people in the team.