Partner Business Loyalty Sales Lead

Salary: Dependent on experience

Location: Nelson (fully office based position)

Working hours: Monday to Friday – 08:30/09:00 – 17:00/17:30

As the Customer Loyalty Sales Lead, aligned to the Partner Business Sales function, your role will involve taking full ownership for the end-to-end process of customer cancellations following requests Daisy may receive for the services customers have or for any customers that may express they wish to leave Daisy.

• Proactively contact and manage the inactive business partner base seeking to maintain revenues and grow the customers product set.
• Communicating with and updating BP and Business Development Managers on accounts will be essential to improve our ability to service and retain customers.
• Be responsible for managing active and non-active partner lists, feeding back to BP managers with observations.
• Performing inbound and outbound call activity
• Establish a suitable resolution for both the customer and the business / Partner in a timely manner.
• Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
• Increase customer loyalty and reduce churn working in synergy with other departments.

Requirements

• Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
• Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
• Can do attitude with a flexible approach to work.
• To build and maintain good working relationships with both internal and external customers.
• Possess excellent, assertive and controlled telephone manner.
• Proven experience in achieving sales targets in telecommunications or a related industry.
• Strong leadership skills with the ability to inspire and gain trust from team members to their full potential.
• Demonstrated expertise in creatively retaining customers and implementing innovative solutions.
• Excellent analytical and data-driven decision-making abilities to monitor and optimise team performance.
• Exceptional presentation and communication skills to articulate sales performances and interact with stakeholders.