Support Engineer

Are you ready to discover the role of a Support Engineer in Netcompany-Intrasoft?

Joining us as a Support Engineer, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens.

As a Support Engineer you will:

• Work with engineering and devops team to ensure 24x7 availability of service offerings.
• Create and maintaining the Tickets in our ticket system and follow ITIL best practices.
• Create and update knowledge base for the known issues.
• Provide L1, L2 support and troubleshoot application and infrastructure issues.
• Send out the notifications to users in case of downtime during business hours.
• Trigger investigations (registration of problems) in order to identify root causes and prevent potential impacts on the application.
• Provide stand by support when required.
• Support, and document automated build and configuration management processes.
• Ensure comprehensive monitoring of all systems, including creation of dashboards for internal team use.
• Diagnose problems observed in test/staging/production environment.

Requirements

What would make you a fit for the role:

• Bachelor’s degree in computer science or computer engineering.
• 3+ years of experience as a Technical Support Engineer or similar role.
• Good understanding of web services, API and IP based protocols.
• Ideally RHCE qualified or equivalent GNU/Linux experience or qualification.
• Experience of Docker orchestration technologies.
• Understanding/Experiences in scripting languages.
• Solid TCP/IP networking experience and understanding.
• Experience in network, OS and application monitoring tools.
• Good knowledge of ITIL best practices.
• Version control/git.
• Experience with CI/CD pipelines.
• Experience with Puppet is a plus.
• Jira/Confluence and service now experience is a plus.
• Blockchain knowledge is a plus.

It would also be a plus if you match some of the following:

• Team-centric mentality – comfortable working in a highly talented and dynamic team.
• Strong communication skills.
• Solid interpersonal and organizational skills.
• Excellent attention to detail and focus on quality.
• Ability to manage multiple, varied activities.
• Flexible approach to working, including on-call responsibilities.
• Enthusiastic and motivated to drive change through technology.
• Ability to work well under pressure.
• Passionate about automating manual tasks.
• Feels comfortable in documenting processes.