Intapp is looking for a Technical Product Support Analyst to join our client support team. This position will handle internal requests for our cloud-based SaaS platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site access. This position may also include support ticket work through our help desk queue to diagnose and troubleshoot user issues.
In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining customer satisfaction. This position is expected to perform detailed research through in-depth knowledge of the Intapp Platforms.
What you will do:
- Responsible for triaging and resolving internal support tickets that flow into the help desk queue.
- Assist employees with questions regarding new client site provisioning, changes and feature enablement.
- Resolve internal requests involving site provisioning, site changes, site access, enabling/disabling site features.
- Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team. *...
Intapp
Intapp is a global company that provides cloud services and software solutions for various industries
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