Head/Lead Support Engineer

We at n8n are building the most powerful, flexible, and Source Code Available workflow automation platform for technical people out there. We were founded end of 2019 and currently:

📈 10k people try us out for the first time each month

⭐️ With 44k stars, we are in the top 500 of the 238m projects on GitHub

🧑‍🤝‍🧑 We have a passionate and engaged community

🌱 We were Sequoia's first seed investment in Germany and raised $12m Series A round in 2021, led by Felicis Ventures

As we grew our revenue 5x last year and have more community users and enterprise customers than ever we are now looking for a Support Engineering Lead to continue to make sure that all of our users have a best in class support experience .

You will get a chance to set your own standard for delighting our customers and develop a deep knowledge of the low code landscape while building up a team and setting up the strategy. While this is a head/lead role, in the beginning about 50-60% of the work will be hands-on support solving both our community, and our paying customers.

Requirements

• Demonstrated experience in leading and managing a small technical support or engineering team.
• Passion for automation and a track record of implementing efficient processes.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• Experience with Javascript & Docker (k8s experience is a bonus)
• You're curious, have a growth mindset and you love learning new stuff (super important)
• You're humble, kind, and are open to feedback (super duper important)

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n.

Benefits

💸 Competitive compensation
💪 Ownership: Our core value is to “empower others”, and we give you a slice of n8n in the form of equity.
🏖️ Work/life balance: We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are.
📈 Career growth: We are looking to hire 'rising stars', who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career.
🤩 A passionate team: We love our product, and we have regular office hackathons to see who can build the coolest thing with it!
🌏 Remote-first: Our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment.
🙏 Transparency: We all know what everyone’s working on, how’s the company doing — the whole shebang.
🤝 Giving back: We're big fans of open source, and you'll get $100 per month to support projects you care about.
😍 Ambitious but kind culture where people love to work - our eNPS for 2023 is 100!

Disclaimer: If you see the same job posting in different locations, it's because we're hiring remotely and are pushing it to several locations! We're currently only making one Head of/Lead Support Engineer hire. Please do not apply twice for the same position.