Product Support Specialist

As Canada’s most cutting-edge home insurance carrier, Max Insurance is entering a period of exciting growth. We are looking for smart, motivated professionals to join our mission to provide exceptional customer experiences to Canadians.

At Max, we offer the opportunity to:

• Join an energetic and rapidly growing team, with excellent flexibility & benefits
• Create real impact through integration of your expertise into the broker growth process
• Use industry leading technology to deliver the best possible experiences to our broker partners

JOB SUMMARY:

Max Insurance is seeking an enthusiastic Product Support Specialist that will be based on west coast Canada hours (9am – 5pm PST) who is customer service-driven and dedicated to engaging with broker partners to deliver exceptional service experiences.

JOB RESPONSIBILITIES:

• Best in Class Customer Service for Broker Queries - Engage with broker partners via online ticketing system and incoming phone calls to address inquiries, resolve issues, and provide thorough responses regarding risk acceptability while displaying best in class customer service.
• Detail Oriented Audits, Trends & Solutions - Conduct audi...