Position Summary:
- Work with Engineering Manager to ensure Project Tasks and Ticket Escalations are handled in a timely manner.
- Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
- Contribute to the development and implementation of our technology stack, ensuring alignment with our business goals.
- Ensure the security, reliability, and efficiency of our IT infrastructure.
- Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on our operations.
- Provide prompt and cordial Email / Phone support as an Engineer, working with the help desk staff, resolve project tasks or tickets within SLA deadlines.
- Diagnose technology issues submitted by external clients, work with team in some instances for scheduled onsite tasks at external client sites.
- Work with Engineering team on Escalated tickets or reoccurring issues to identify and resolve root causes.
- Establish, Document, and implement technology processes and procedures.
- Follow Established (approved) Documented procedures from a shared knowledgebase.
- Ensure Time Entries ...
IQ-EQ
A leading Investor Services group that combines global expertise with an unwavering focus on client service delivery, supporting fund managers, global companies, family offices, and private clients worldwide
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