Senior IT Engineer

Position Summary:

• Work with Engineering Manager to ensure Project Tasks and Ticket Escalations are handled in a timely manner.
• Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
• Contribute to the development and implementation of our technology stack, ensuring alignment with our business goals.
• Ensure the security, reliability, and efficiency of our IT infrastructure.
• Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on our operations.
• Provide prompt and cordial Email / Phone support as an Engineer, working with the help desk staff, resolve project tasks or tickets within SLA deadlines.
• Diagnose technology issues submitted by external clients, work with team in some instances for scheduled onsite tasks at external client sites.
• Work with Engineering team on Escalated tickets or reoccurring issues to identify and resolve root causes.
• Establish, Document, and implement technology processes and procedures.
• Follow Established (approved) Documented procedures from a shared knowledgebase.
• Ensure Time Entries ...