Senior Director

See yourself at Twilio

Join the team as our next Senior Director, Platform Engineering on Twilio’s Information Technology team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Lead our IT Platform strategy and team across Twilio. Manage and host all internal cloud infrastructure, network engineering and identity and access management.

Responsibilities

In this role, you’ll:

• Operations Management: Oversee day-to-day operations of the cloud computing environment, including monitoring, incident response, patching, currency updates, capacity planning, and performance optimization. Where possible, leverage enterprise tools and processes that span across on-premise and cloud environments, resulting in consistent unified infrastructure management practices.
• Team Leadership: Lead and mentor a team of cloud engineers, fostering a collaborative and innovative work environment while ensuring team members are motivated, engaged, and empowered to excel.
• Automation: Promoting an "automation-first" culture within the team. Drive automation initiatives to streamline provisioning, deployment, configuration management, and monitoring processes. - Security and Compliance: Implement and maintain robust security practices, ensuring compliance with company standards and regulations.
• Continuous Improvement: Identify opportunities for process enhancements, cost savings, and performance optimization, and lead initiatives to implement improvements.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 12+ years in infrastructure architecture, management, security, and related specialties - Proven experience in cloud engineering and operations roles, with a deep understanding of cloud platforms such as Azure and AWS.
• Solid background configuring SaaS platforms to be secure and reliable. - Extensive background also with on-premise/co-location computing including servers, storage, database, and networks.
• Experience maintaining infrastructure currency and compliance with structured and disciplined processes performing key activities like patching, OS upgrades, Cloud Ops, backup management, and security compliance management.
• Experience building and maintaining secure infrastructure that is unified and consistent across cloud and on-premise infrastructure.
• Advanced knowledge of network security and performance monitoring, including connectivity between cloud to cloud, and cloud to on-premise network infrastructure. - Experience in provisioning infrastructure using automation tools such as Terraform, to manage and maintain compute and network components of the environment - Solid understanding of infrastructure as code (IaC) concepts and experience with tools such as Terraform, Ansible, and CloudFormation.
• Experience with Site-Reliability Engineering practices (such as observability and log aggregation) using technologies such as ELK Stack, Splunk, Kafka, Datadog, Dynatrace, other Application Performance Monitoring tools.
• Experience with infrastructure monitoring tools such as SolarWinds, LiveAction, NetApp Cloud Insights, Datadog, New Relic, and native cloud monitoring tools.
• Prior experience with containerization and orchestration tools like Docker and Kubernetes - Knowledge of CI/CD pipelines and associated tools (GetHub, Terraform, etc.)
• Solid background in scripting and automation languages (Python, Bash, etc.)
• Advanced experience with security tools and protocols that protect the network and computing environment including Web Access Firewalls, Cloud Access Security Brokers, Privileged Access Management, Identity Access Management, SAML, SSO, Next gen AV, etc.
• Strong leadership and team management skills, with a track record of effectively leading technical teams in complex environments
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders

Desired:

• You have a bachelor’s degree in Computer Science, Information Technology, or related field. Advanced degree or relevant certifications (e.g., CCIE, CISSP) preferred.

Location

This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.