Executive - Personal Financial Svc Credit

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Summary

This position is to ensure the day-to-day operations of the team runs smoothly and consistently to meet the standard service level and quality set. He/she has to be independent, has a self-driven mindset and positive in achieving the team's goals and must adhere to strict compliance to BNM guidelines and internal policies/procedures of the Bank.

Responsibilities

• To drive the collections performance of the assigned DCAs in order to achieve Bank’s annual target;
• To process the settlement proposal submitted by DCA within the set timeline and in accordance to the set matrix;
• To drive the performance of DCA on their submissions of approved settlement proposals;
• To achieve the monthly individual and team targets;
• To verify and recommend reversal of charges, ie Late Charges, Misc Charges, Interest and other adjustment forms raised by DCAs;
• To recommend waiver of late charges/fees according to approval authority matrix and criteria for deserving customers;
• To prepare memo for any request or waivers for team leader's review when needed;
• To escalate/manage accounts problematic...