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Summary
This position is to ensure the day-to-day operations of the team runs smoothly and consistently to meet the standard service level and quality set. He/she has to be independent, has a self-driven mindset and positive in achieving the team's goals and must adhere to strict compliance to BNM guidelines and internal policies/procedures of the Bank.
Responsibilities
- To drive the collections performance of the assigned DCAs in order to achieve Bank’s annual target;
- To process the settlement proposal submitted by DCA within the set timeline and in accordance to the set matrix;
- To drive the performance of DCA on their submissions of approved settlement proposals;
- To achieve the monthly individual and team targets;
- To verify and recommend reversal of charges, ie Late Charges, Misc Charges, Interest and other adjustment forms raised by DCAs;
- To recommend waiver of late charges/fees according to approval authority matrix and criteria for deserving customers;
- To prepare memo for any request or waivers for team leader's review when needed;
- To escalate/manage accounts problematic...
Hong Leong Bank Berhad
A leading financial institution in Malaysia backed by a century of entrepreneurial heritage.
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