Field Services & Customer Support Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Field Services Organization in Europe is responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region.

We’re looking to expand our Engineering Team in the Southern Germany region with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply.

Job Description

We’re looking for talented, motivated, and committed Electronic/System/Computer Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER!

Tasks and responsibilities:

• Independent commissioning, repair, maintenance and upgrade of Motorola radio systems in Germany and later also in other European countries,

• Responsibility for the technical support of our customers after the commissioning of our complex communication systems,

• The support of authorities and organizations with security-relevant tasks, energy supply companies, factories for industrial and chemical production, public transport companies and airport organizations as well as the German armed forces,

• Takeover of on-call duties within the department,

• Support of the trade organization and the company's internal departments in addition to direct contact with the customer,

• Support of large and strategic projects,

• Creation of reports, statistics and presentations,

• Independent processing of operational matters within the framework of established working methods and procedures.

We offer:

• Employment as a junior engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions,

• Integration into a dynamic and experienced team with a strong team spirit,

• Familiarization with the commissioning, maintenance and upgrade of our communication systems in Germany and other European countries,

• Introduction to the systematic error analysis in complex communication systems,

• Working from the home office in Southern Germany,

• Company car also for private use,

• Great development opportunities through continuous training in communication technology,

• Career planning with distinct opportunities for advancement in our company.

Basic Requirements

• Successfully completed technical training or degree in the field of Telecommunications/IT (or a comparable Qualification)

• 1-2 years of experience working in a similar field would be beneficial,

• Good knowledge of the IP network architecture and its components,

• Ability to work independently on complex technical tasks,

• Ability to work in a team,

• A strong willingness to travel for several days in Germany and abroad (Europe) is essential,

• Willingness to participate in on-call service 24/7 in the team,

• EU citizenship with residence in Germany for at least 5 years

• Willingness to undergo security screening by the Federal Ministry of the Interior

• High degree of independence and assertiveness,

• Confident demeanor and good manners,

• Excellent written and spoken German and good English,

• Class B driving license.

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Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.