Application Support Engineer

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

• Receives calls, emails, and web-tickets for end-users and other WGU Staff/contact centers, and propose major/minor incidents or Service Request tickets, logging all pertinent information while resolving problems timely and effectively
• Builds relationships and rapport with key business leaders, including executive management
• Acts as a Subject Matter Expert for integrating with technical team...