Director, Change & Communication

Role Purpose:

The purpose of this role is to develop and deliver effective change plans and drive engaging communications for the Global Controllership Executive Leadership team as they execute strategic initiatives and transform their broader operating model. This role will ensure business leaders, change agents, impacted employees and external stakeholders both provide input and are regularly engaged, understand the reasons and benefits of any initiative or change, what it means for them, how they will be supported throughout any change and the associated success factors. A key part of the role is also inputting to process and organizational design elements that are a deliverable of the transformation.

Key Responsibilities:

• Develop change and communication strategies and plans to support delivery of the Global Controllership strategic and operational initiatives
• Assess and conduct interventions as needed to ensure organizational readiness for change
• Deliver communications in an engaging and transparent manner
• Provide strategic counsel to executive level stakeholders, advising them on solutions for best practice change management and communications.
• Build and develop relationships with influencers and stakeholders both in and outside of Global Controllership
• Use storytelling to support the transformation journey and illustrate key proof points
• Provide audience insights and analysis
• Test and learn new change communications tactics to drive innovation and engagement
• Develop and deliver tailored change plans and interventions as required using a core toolkit as a basis
• Drive completion and maintenance of Business Change Impact Assessment (BCIA) and Change Action Plan (including change readiness and embedding activities)
• Collaborate with other programmes to understand and mitigate the cumulative impact of change on individuals and teams
• Help to manage a complex stakeholder landscape to ensure understanding, buy in, and mitigate comms risk and issues to ensure a smooth path for project delivery
• Put important operational change messages into a business context and use global materials to support production of clear, simple, engaging copy and visual communications
• Work closely with a wide variety of stakeholders in both Global Controllership and the wider Finance organization, HR and other business areas to ensure that activities are aligned, coordinated and integrated
• Track and manage key change and communication metrics
• Other duties and projects as assigned

Knowledge & Skills:

• Proven understanding and experience in operational model changes as well as standard business change and adoption tools
• Tenacity, resilience, and ability to work effectively under pressure and at pace
• Committed to delivering high quality results, overcoming challenges, and focusing on what matters
• Strong judgement and integrity
• Building strong relationships and collaboration, managing trusted stakeholder relationships
• Strong verbal and written communication, story-telling skills, and cultural awareness
• Ability to use internal social and digital channels effectively and proactively
• Expertise with evaluating and measuring communications (data analytics)
• Understanding of business change management together with an ability to synthesise facts into an overall picture and then identify the gaps
• Strong project management skills
• Ability to work independently and as part of a team
• Personable and proactive

Requirements

Basic Requirements:

• Bachelor’s degree and a minimum of 10 years of experience in transformation communications planning and execution for a global matrixed organization or an equivalent combination of education and experience
• Experience delivering large organizational change and developing and deploying global campaigns to a diverse audience
• Experience of working in target operating model, process, and/or technology change
• Demonstrated experience with successful influencing and stakeholder management

Desired Characteristics:

• Formal training in change and communication preferred
• Experience in Finance preferred

Application Information:

• Must be willing to work in New York, NY.
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $125,000 - $170,000 (bonus and long-term incentive eligible).