Senior Technical Support Engineer

| *Must be located in India, Turkey, Italy, or Spain* The role, in a nutshell: As a Senior Technical Support Engineer, you will be part of the Customer Success organization at Chainguard, working directly with our customers and collaborating closely across multiple cross functional teams. You are an experienced enterprise software support professional with a high technical aptitude and a passion for highly complex technical problem solving. You love to resolve complex technical challenges for customers and use your in-depth knowledge gained through these challenges to improve the customer experience. What you’ll do: Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to Chainguard Images Escalate issues to the Engineering team as needed Provide timely communication to customers, maintaining prescribed SLAs Communicate progress of issues and fixes to both technical and non-technical users Use your problem solving and creativity to derive solutions for customers Document detailed investigations of new issues Prioritize customer cases in your own queue Drive communication standards for technic...