Business Customer Support Associate

Entry
São Paulo, 🇧🇷 Brazil
Customer Support Specialist
Customer success & support

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn’t your normal call center – we do things differently – and our Business Customer Support Associates are here to help millions more potential customers save money by using Wise!

  • Provide world-class customer support via email and phone channels for Portuguese and English speaking customers all over the world
  • Understand that making a customer happy is crucially important to a business’s success and make that your goal for every contact
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers

Requirements

  • Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
  • You have strong verbal & written English skills and fluent Portuguese language skills – you’ll be supporting Portuguese and English speaking customers, but the working language at Wise is English
  • You’re flexible. You’re willing to work 6×1 (six days of working and 1 day of rest) with 6 hours of work per day, up to 36 hours per week (shifts vary between 9am-8pm). While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer’s needs, so we can’t guarantee you your preferred shift and shifts can change over time
  • You’re organised. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
  • You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
  • You’re an exceptional communicator. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will
  • You’re open-minded. You’re comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can’t wait to be part of the team
  • You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
  • You’re ideally someone who has worked in customer support before (preferably in banking or finance), but we’re willing to work with the right person, whatever your experience. We’re looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you’re a great fit!
  • You must already be legally authorised to work in São Paulo, Brazil
  • You’re required to be physically based in São Paulo.

 

Wise

Wise

Wise is a company focused on providing transparent and convenient ways to pay and get paid, with a mission of money without borders.

Fintech

LinkedIn

🏭Financial Services
🎂2011
6.0K
356.6K

Updated  

Other jobs at Wise

 

 

 

 

 

 

 

 

View all Wise jobs

Notifications about similar jobs

Get notifications to your inbox about new jobs that are similar to this one.

🇧🇷 Brazil
Customer Support Specialist

No spam. No ads. Unsubscribe anytime.

Similar jobs