Delivery Operations Manager

In this critical role as Part of the quote to cash department, you will oversee the day-to-day activities of our Delivery operations teams, ensuring seamless delivery and a positive experience for both internal and external customers. You will leverage your analytical skills to identify areas for improvement and implement innovative solutions to drive performance, Scalability and efficiency. As a collaborative leader, you will work closely with cross-functional teams to ensure alignment and develop a dynamic operational process that adapts to changing needs.

What You’ll Do:

• Oversee the day-to-day activities of Delivery operations teams, ensuring the team follows the company policies and procedures.
• Support team members in resolving complex issues and answer questions from internal and external customers
• Maintain a continuous focus on customer experience for internal and external customers.
• Analyze operational data to identify trends, opportunities for improvement, and implement data-driven solutions
• Define KPIs and metrics to evaluate teamwork and drive continuous improvement
• Collaborate with cross-functional teams, including Order Management, Sales, Revenue, Product, Deal Desk, and IT, to ensure alignment and drive cohesive operational strategies
• Identify knowledge and operational process gaps through analysis and implementing improvement and action plans.
• Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and recommend innovative approaches to drive continuous improvement and scalability
• Manage team information, including training materials, knowledge sharing, and updates on processes/procedures

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Requirements

• BA or B.Sc. degree in Industrial and Management Engineering, Operations Management, Business Administration, or a related field.
• 2+ years of experience as a Delivery Operations Team Leader in a B2B SaaS company and knowledge in provisioning licenses products in a SaaS-driven environment
• Proven experience using Salesforce and Tableau
• Proficient computer skills, including Microsoft Office Suite with emphasis on Excel
• Excellent analytical and problem-solving skills with a data-driven approach
• Strong communication and interpersonal skills with the ability to connect with diverse audiences
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong curiosity, a self-motivated nature, and a desire to learn and grow