Communications and Brand Manager

matteria supports with the dissemination of this opportunity. The referred organization is responsible for the selection process.

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Location and Work Mode

Colombia, Guatemala or United States - Remote

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Who we are

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Mercy Corps Ventures invests in and catalyzes venture-led solutions to increase the resilience of underserved individuals and communities. Founded in 2015 as the impact investing arm of global development agency, Mercy Corps, we’ve supported 47 early-stage ventures to scale and raise over $400.4 million in follow-on capital. Our portfolio is 48% female-founded and centers around resilience-building solutions in adaptive agriculture and food systems, inclusive fintech, and climate-smart technologies, so that those living in frontier markets can withstand disruption and plan for the future. Through capital and support, piloting new approaches, action-oriented insights, and rigorously managing impact, we catalyze the ecosystem toward smarter, more impactful investments.

As part of our focus on innovative technology, Mercy Corps Ventures works with partners to responsibly pilot test new products and services tailored to un/underbanked and low-income populations.

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Our impact

Through our Venture Lab, MCV runs pilots with startup partners to test out innovative technological solutions to major global challenges. To date, we have launched 14 pilots in 10+ countries, deploying over $2M to reach 30,000+ participants and beneficiaries. We have worked with 35 funders and partners (85% from underrepresented groups), and our pilots have an 83% scale-up rate.

These pilots are co-designed alongside pilot partners to test out key hypotheses and learning questions. Pilots are grant-funded by MCV, 6-12 months long, and focused on building an evidence base for the wider ecosystem by transparently sharing insights and lessons learned.

The Venture Lab is focused on a variety of frontier technology solutions including climate smart technologies, agtech and inclusive fintech innovations. Our Climate Venture Lab is focused on catalyzing cutting-edge solutions for climate resilience in emerging markets. We will be piloting new technologies to help the 3.3 billion people whose daily lives are at risk and highly vulnerable to climate change.

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Purpose of the position

The Communications & Brand Manager is critical in achieving that mission, as this role is MCV’s voice to the world - ensuring our work and results are discovered and seen around the world, to ultimately influence the tech ecosystem for good. This is the role for you if:

• You are a highly skilled storyteller and communicator who prepares accessible multimedia content digestible for wide audiences by translating deep technical insights from our team and portfolio companies
• You are a strategic brand builder eager to drive our brand through online channels (X, formerly known as Twitter, LinkedIn, Medium), events, key partnerships and other channels where appropriate, ensuring consistency across all platforms.
• You have strong professional experience with/in media and are excited to expand MCV’s media presence by building on and expanding your networks with media.
• You have an understanding of content trends for the startup, tech and innovation ecosystems across emerging markets (mainly Africa and Latin America), as well as a demonstrated interest in businesses and technology as a force for good, particularly for financial and climate resilience
• You can lead strategic communication and branding initiatives to enhance MCV’s visibility and reputation.
• You have a data-driven approach to analyzing communication campaign performance and making adjustments based on data.

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Essential Responsibilities

COMMUNICATIONS (70%)

The role is responsible for preparing and packaging internal insights into digestible content for wider audiences, taking content from 80% to 100% - making sure it’s accessible for our target audiences. This includes all insights-related marketing and communication:

• Contribute to Content Strategy: Identify, pitch, and propose strategic content (articles, reports, interviews) and media opportunities to expand MCV’s influence. Develop Content Strategy in collaboration with the Management team that is aligned with key topics and trends.
• Content Management: manage MCV content strategy and calendar in coordination with functional teams.
• Content Development: Produce and package communications pieces for external audiences by leveraging insights generated by MCV functions, including the Annual Impact Report, Why We Invested blogs, thought leadership pieces and pilot launch and endline announcements.
• Manage Content Promotion: Develop and drive our social media and monthly newsletter strategy, promoting all owned content, including fund and portfolio news through MCV-owned and external channels.
• Design and deliver communications and marketing initiatives to profile MCV’s insights, in collaboration with key members of the MCV team
• Manage media outlets: You build and manage relationships with all relevant media outlets. Including engaging media by pitching op-eds, issuing press releases, and facilitating interviews with team spokespeople in collaboration with the Mercy Corps PR team and/or other media agencies.
• Manage and grow reach and engagement with our content (current and future - including website, Medium, social media, newsletter, etc).
• Oversee Measurement: provide ongoing data-driven analytics and regular reports on our content marketing performance, and optimize based on results.

MESSAGING & BRAND MANAGEMENT (30%)

The role is responsible for ensuring that our messaging and brand are consistent across all internal and external channels and are strong, clear, and differentiated. This includes activities such as:

• Brand audit of MCV and peers to understand how MCV can better differentiate and stand out.
• Oversee the MCV messaging platform and updates to core materials (website, pitch materials, social media channels, etc) .
• Support the team with understanding key messaging.
• Oversee key messaging for media, events, publications, fundraising etc.
• Production and management of brand style across visual artifacts (brand guidelines, internal templates, etc), including working through strategic branding initiatives.

SAFEGUARDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

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Supervisory Responsibility

This role may include the direct management of marketing and communications team members, part-time consultants and vendors.

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Accountability

Reports Directly To:

Senior Director of Strategy and Operations, Mercy Corps Ventures

Works Directly With:

• The Mercy Corps Ventures team
• Select Mercy Corps research and communications team members
• Relevant vendors (such as researchers, copy-editors, designers, media partners, etc.)
• Relevant consultants.

**Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

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Minimum Qualification & Transferable Skills

• Bachelor’s degree or equivalent and 5+ years of experience in branding and communications, ideally in the tech or startup sector (i.e. accelerators, incubators, service providers, VC funds) or a related field.
• Track record in creating and executing brand and communication strategies from start to finish
• Experience in creating high-quality multimedia content for a variety of communication channels in English
• Existing network and relationships among journalists, industry publications, peer networks, industry events, and a social media presence
• Excellent communication skills, both written and verbal
• Strong writing and proofing skills (backed by samples) and excitement to produce external materials related to the emerging markets startup tech ecosystem including writing, copy-editing, and production of insights.
• Experience in climate tech or financial inclusion is a plus.
• Proficiency in digital marketing strategy, tools, and tactics for insights dissemination
• Capacity to work independently and collaboratively in a fast-paced environment and take direction and feedback from results-driven colleagues constructively

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Success Factors

We are a low-ego, collaborative team and these traits are essential for any candidate, and especially for an inherently cross-functional role such as our Communications and Brand Manager. We are looking for a team-oriented individual who works collaboratively in a high-performance environment. The ideal candidate should have creative solutions to working across multiple teams to draw out insights and have experience with, or the desire to work in, a small and agile team. They should value the diversity of a global team, and bring an authentic, diverse perspective and set of experiences to our growing team. We are a fully remote team, so any candidate should be comfortable with a primarily digital environment. The ideal candidate must have excellent communication and interpersonal skills and should have the desire and ability to be part of a highly collaborative, dynamic, mission-driven, and team-oriented culture.

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Living Conditions / Environmental Conditions

The position is a global, remote position, with a preference for a team member located in the United States, Colombia or Guatemala. You must have existing work authorization in the country where you plan to be based for this role. This role may require up to 30% travel globally for events, meetings, etc. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

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Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

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Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

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Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

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Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.