Head of Business & Commercial Excellence

Title:

Head of Business & Commercial Excellence - Taiwan, Hong Kong & Macau

Company:

Ipsen Pharma (SAS)

Job Description:

Summary / purpose of the position
To be accountable for Business & Commercial Excellence initiatives alongside local digital/omnichannel strategy & execution in Taiwan, Hong Kong & Macau. Through proactive leadership, ownership & cross functional collaboration, support all customer engaging teams in delivering on their business objectives & integrating global & regional initiatives, to best support Taiwan, Hong Kong & Macau.

Main responsibilities / job expectations

1. Leadership
- As a key member of the Leadership Team, support the identification and prioritization of transformation of SBE programs that challenge and reshape the organization to deliver on its evolving objectives.
- Work to educate and challenge key functions to optimize competitiveness and customer engagement
- Act as a subject matter expert for delivering strategies and solutions that will ensure a progressive and successful organization.
- Provide leadership to the Business & Commercial Excellence team, supporting, coaching, and enabling them for personal and professional growth and success.
- Alongside the General Manger & Finance Head be accountable for the overall annual planning process, with specific responsibility for coordinating the operational CBOP planning cycle.

2. Business Excellence
- Through effective collaboration across the business, lead, guide & assist all functions to raise the standards of their business and commercial excellence activities, including metrics, analysis, and subsequent action delivery.
- Work with L&D Administrator to build robust & compliant processes, systems & documentation that support the delivery of key programs aligned with other functions.
- Ensure the highest standards of Business Intelligence, sales, and market analysis, reporting and communication.
- Work with the Commercial and Medical teams to analyze & guide the customer experience journey, ensuring proper segmentation and targeting, reporting, and tracking of KPI’s.
- Ensure the maximum value is obtained from the CRM system and identify needed resources to improve its effectiveness

3. Digital & Omnichannel
- Be a key agent of change for raising the standards of digital & omnichannel strategy and execution in the cluster leading to increased customer engagement.
- Drive the establishment & ongoing evolution of digital capabilities and infrastructure in the cluster, identifying and establishing the processes, systems, documentation, and resources needed.
- Grow our digital connectedness both internally and across external platforms. Build a strong digital presence and identity for the cluster.
- Lead & co-ordinate with global & regional resources, to deliver a local AI strategy & support the subsequent program delivery.

Knowledge, abilities & experience

1. Education / Certifications:

• Scientific or Business Degree

• Ideally – Business qualification e.g., MBA or certificate

2. Experience:

• Proven experience in leading teams
• Commercial pharma experience as a business unit director, sales & marketing leader or equivalent in addition to business & customer excellence experience.
• Strong knowledge of and deployment experience in Commercial Excellence area (SFE, CRM, IQVIA)
• Proven skills to collaborate and influence at LT level
• Specialty care (ideally oncology/rare disease) experience

3. Languages:

• Mandarin & English required. Thank you for considering Ipsen as an employer of choice. We wish you all the best with your application.