Product Usability Expert

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Opportunity

(The final job title will be Product Usability & Learning Expert EpiCX Solution Enabling Services)

TheEpiCX Product Usability Expertrole will be hosted in the Global Customer Experience Team within Roche Services & Solutions, working on a day to day basis with the Marketing Technologies (MarTech) Partner Success Team to help enhance adoption and usability of the EpiCX platform globally across Roche. The Marketing Technologies (MarTech) Partner Success Team is an agile team operating in the Enabling Services layer of the EpiCX Solution as well as providing change, communications and learning support across the broader MarTech portfolio.

• Continuously identify opportunities and strategies to enhance product usability and capabilities within affiliates by collaborating with Solution Owners, SME Support (L1.5), and affiliate partners (EpiCX Partners; Business Solution Leads).
• Monitor the effectiveness of the Learning Strategy and resources to ensure continuous improvement of the capability building approach.
• Manage the design, preparation, delivery, and needs assessment of learning curricula, collaborating with stakeholders for seamless resource delivery.
• Ensure the creation, accuracy, and consistency of all learning content, aligning it with communication campaigns, change strategies, and other engagement activities.
• Maintain or identify alternative and complementary learning strategies, incorporating adult learning theories and determining the best delivery modalities (e.g., microlearning, live events, e-learning).
• Develop and organize eLearning curricula and content in various formats (visual guides, presentations, videos) that are easy to understand and relevant to the audience's needs.
• Incorporate change management practices (ADKAR, Lewis models) to ensure effective knowledge transfer, audience engagement, and adoption of new information.

Who you are

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development.

• Proven ability to build relationships and collaborate with diverse teams, including contractors, employees, and consultants, while inspiring and engaging a diverse workforce.
• Exceptional communication skills, both written and verbal, capable of presenting complex ideas clearly and effectively to all levels of an organization.
• Strong project management skills with the ability to multitask in dynamic environments, proactively anticipating needs and providing recommendations.
• Expertise in business partnering, consulting to determine client needs, and building effective relationships, with a solid understanding of emerging technologies and technical jargon.
• Proficient in using Cornerstone (LMS), eLearning tools (Articulate 360), video production software (Synthesia), Google Suite, and graphic design software, with experience in Agile methodologies and change management practices.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.