Customer Success Manager

We are Rydoo! Europe’s fintech scale-up that makes expense management the easiest part of your day.

Expense management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos.

We are building a new generation of expense management software with a product-first approach that our end-users truly benefit from.

Rydoo in a snapshot

• Ambitious international team (150+ Rydoo'ers)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy to use expense management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.6 employer score on Glassdoor

The role

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a Customer Success Manager, you will be joining our office in Lisbon, Portugal. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value.

• Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
• Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
• Be metrics driven and identify if a customer relationship might be at risk
• Work together with the account management team to identify growth opportunities
• Recognize customer needs and recommend additional services
• Proactively communicate product changes and other relevant updates to our customers
• Understand our customers’ key business challenges and provide feedback to our product team

Requirements

• Customer focused
• Experience in solving more complex business challenges
• An affinity for cloud-based applications
• Excellent verbal and written communication skills
• Result oriented mindset
• Learning by doing mentality
• No 9 to 5 mentality, rather, ‘whatever it takes mentality’
• Being a compassionate, unselfish, true team player
• Experience in customer or relationship management would be a nice extra
• Native/ Fluent command of German and English
• French or Dutch as an extra language are nice plus but not a must

Benefits

Next to our amazing team, informal & international company culture and our mission to become the N1 expense management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Meal vouchers of €9 per day
• #RydooHybrid work policy: decide for yourself where you work most efficient
• #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
• Professional freedom and a flexible work environment
• €1000 / year learning and development budget
• Upskilling through training and coaching programs
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Possibility to start Portuguese language courses
• Spectacular onboarding program for all new Rydooer’s
• Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
• Permanent contract

Check us out

LinkedIn: [https://www.linkedin.com/company/rydoo>

Glassdoor: [http://bit.ly/2UujjWJ>

Instagram: [https://www.instagram.com/rydoo/>

YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18...

Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo...

Join Rydoo and leave your mark on the future of Expense Management – Ready to join?